This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Product Specialist based in Brazil.
This is a hands-on, product-driven role at the intersection of customer experience, AI systems, and product development. You will become a deep expert in how a multi-agent AI platform operates end-to-end, understanding how agents behave, interact, and deliver value across real customer environments. The role sits close to both users and product teams, acting as a critical bridge between real-world usage and roadmap evolution. You will investigate product behavior, analyze customer feedback, and translate patterns into actionable insights that shape future improvements. Beyond support and enablement, this position is highly strategic, with strong exposure to product thinking, experimentation, and AI-native workflows. It is ideal for someone who thrives in fast-paced environments, enjoys solving ambiguous problems, and wants to grow into broader product or AI-focused roles.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Product Specialist based in Brazil.
This is a hands-on, product-driven role at the intersection of customer experience, AI systems, and product development. You will become a deep expert in how a multi-agent AI platform operates end-to-end, understanding how agents behave, interact, and deliver value across real customer environments. The role sits close to both users and product teams, acting as a critical bridge between real-world usage and roadmap evolution. You will investigate product behavior, analyze customer feedback, and translate patterns into actionable insights that shape future improvements. Beyond support and enablement, this position is highly strategic, with strong exposure to product thinking, experimentation, and AI-native workflows. It is ideal for someone who thrives in fast-paced environments, enjoys solving ambiguous problems, and wants to grow into broader product or AI-focused roles.
Accountabilities
- Own a defined product surface and become the internal expert on how it behaves across customer use cases and agent interactions.
- Develop deep knowledge of the platform, including configuration, prompt engineering, deployment logic, and system behavior.
- Diagnose product and agent behavior issues, identifying whether challenges stem from configuration, usage, or product limitations.
- Analyze customer interactions and support signals to identify recurring patterns and translate them into product insights.
- Act as a key feedback loop to Product Management, helping shape roadmap priorities based on real-world usage data.
- Create and maintain enablement materials, including documentation, guides, and customer-facing knowledge resources.
- Support webinars, demos, and sales enablement activities to improve product understanding and adoption.
- Work directly with customer-facing queues as a way to observe product behavior and improve system performance insights.
- Strong product mindset with the ability to proactively identify problems and influence product direction beyond assigned tasks.
- Experience working in customer-facing, product, support, or operations roles with exposure to SaaS or AI-driven products.
- Curiosity and ability to understand how complex systems work under the hood, including AI agents and workflows.
- Strong communication skills, able to translate technical concepts for non-technical audiences and vice versa.
- Comfortable working hands-on with AI tools and applying them to improve productivity and analysis.
- Ability to synthesize feedback from multiple sources into structured insights and recommendations.
- Bonus: experience in e-commerce, DTC brands, customer experience operations, or community management at scale.
- Bonus: familiarity with APIs, prompt engineering, Shopify ecosystems, or user research methodologies.
- Strong ownership mindset, intellectual curiosity, and ability to thrive in fast-paced, ambiguous environments.
- Competitive compensation with equity or stock grant participation.
- Learning and development budget to support continuous upskilling.
- Access to premium AI tools and platforms to enhance daily work.
- Fully remote, distributed-first environment with global collaboration.
- High ownership culture with autonomy to drive meaningful product impact.
- Opportunity to work on cutting-edge AI agent systems shaping a new product category.
- Fast-paced environment with direct exposure to product leadership and roadmap decisions.
- Inclusive, low-bureaucracy culture that values curiosity, accountability, and execution.