Client Service Coordinator- 005065

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Join the Fontainebleau team!

Do you love helping people and their pets?

At Banfield Pet Hospital, our Client Service Coordinators (CSCs) are the first smile our clients see and the last impression they leave with. We're looking for someone who is organized, compassionate, thrives in a fast-paced environment, and enjoys creating an exceptional experience for every pet and owner who walks through our doors.

If you love customer service, multitasking, and being part of a team that's passionate about improving the lives of pets, we'd love to meet you!

What You'll Do

As a Client Service Coordinator, you'll play a key role in keeping our hospital running smoothly by:

• Greeting clients and pets with warmth, professionalism, and compassion.
• Managing appointments, scheduling, and hospital flow to ensure an efficient client experience.
• Checking patients in and out accurately while maintaining complete medical records.
• Educating clients on preventative care, Optimum Wellness Plans (OWPs), and available hospital services.
• Answering phones, responding to client questions, and providing outstanding customer service.
• Processing payments and maintaining accurate financial records.
• Supporting the veterinary team to ensure pets receive timely, high-quality care.
• Assisting with administrative tasks and helping maintain an organized, welcoming hospital environment.

What We're Looking For

Our ideal candidate is someone who:

• Loves both people and pets.
• Enjoys working in a fast-paced environment.
• Can multitask while maintaining attention to detail.
• Has excellent communication and customer service skills.
• Is dependable, organized, and proactive.
• Works well independently and as part of a collaborative team.
• Maintains a positive attitude, even during busy days.
• Is comfortable learning new technology and computer systems.

Qualifications

• High school diploma or equivalent required.
• Previous customer service or receptionist experience preferred.
• Veterinary or medical office experience is a plus but not required.
• Ability to stand, walk, and perform administrative tasks throughout the workday.
• Flexible schedule, including weekends and some holidays, as needed.

Why Join Banfield?

At Banfield, we're more than a veterinary hospital—we're a team committed to making a better world for pets. We live by the Five Principles of Mars:

• Quality – We strive to provide exceptional care and service.
• Responsibility – We own our actions and support one another.
• Mutuality – We succeed together through teamwork.
• Efficiency – We make the best use of our time and resources.
• Freedom – Our success allows us to continue investing in pets, clients, and our associates.

If you're passionate about making a difference in the lives of pets and their families while working with a supportive team, we'd love to hear from you!

Apply today and become part of our Banfield family!

The pay range for this role is

$15.00 - $18.69 Hourly

The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate’s experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.  

Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Check out some of our “Meow-velous” benefits:  

• Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered. 

• Generous Retirement Plans (401(k) and Roth): Invest in your future and enjoy a generous company match to help you build a secure financial future.* 

• Best-in-Class Student Debt Relief Program (for Full-Time DVMs): At Banfield, we understand the significant financial burden of student debt on veterinarians. We are committed to supporting our veterinary professionals and believe that addressing student debt is crucial for the long-term health of the veterinary profession.  

• Paid Time Off and Holidays: Take a break, recharge your wellbeing, and celebrate days of personal significance with paid time off and holidays.* 

• Top-Tier Mental Health and Wellbeing Resources: Your mental health matters. Access our industry-leading resources, including free coaching and counseling sessions, to support your overall wellbeing and help you thrive.* 

• Associate Life Insurance (company-paid) & Supplemental Life Insurance: Protect your loved ones with our company-paid Associate life insurance and have the option to purchase additional coverage for extra peace of mind. 

• Company-Paid Short- and Long-Term Disability: Feel secure knowing that if you face a temporary or long-term disability, you’ll have financial protection. 

• Flexible Spending Accounts (FSA): Save on healthcare and dependent care expenses by setting aside pre-tax money. It's a smart way to manage your budget and take care of your needs. 

• Health Savings Account (HSA): Make the most of your healthcare dollars with a tax-advantaged HSA, allowing you to pay for medical expenses with pre-tax funds. 

• Paid Parental Leave: We support growing families with paid parental leave for both birth and adoption, giving you precious time to bond with your new family addition. 

• Continuing Education Allowance (for Eligible Positions): Banfield is committed to supporting the professional growth of our Associates. This allowance provides financial assistance to pursue continuing education opportunities.* 

• Back-Up Child and Elder Care & Family Support Resources: When life's unpredictable moments arise, our backup care and family support benefits provide the help you need to keep things running smoothly.* 

• Fertility and Family Building Support: We're here for you on your journey to parenthood, offering comprehensive support for fertility treatments and family-building options. 

• Digital Exercise Therapy: Stay active and healthy with our digital exercise therapy program, designed to fit your busy lifestyle, and keep you moving. 

• Voluntary Protection Benefits: Get peace of mind with protection against the unexpected. You can purchase coverage to help support you financially during hospital stays, critical illness, and accidents.* 

• Legal Plan: Gain extra peace of mind with our affordable and accessible legal plan which includes coverage for a wide range of legal needs.* 

• Identity Protection: Identity Protection helps safeguard your personal information by alerting you to suspicious activity and providing support if your information is stolen.* 

• Commuter Benefits: Say goodbye to commuting stress with our commuter benefits, making your daily journey more convenient and cost-effective.* 

• Three Free Optimum Wellness Plans for Pets: We care about your furry friends too! Enjoy three free wellness plans to ensure your pets receive the best preventive and general care.* 

• Exclusive Discounts: Unlock a world of savings with our wide variety of exclusive discounts on products and services, making life more affordable and enjoyable.* 

 

Benefits eligibility is based on employment status. Full-time (FT) Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); Part-time Associates are eligible for those benefits with an asterisk (*).