Test Analyst (L3) (F/M/D)
Fime is a globally recognised international player providing deep expertise across digital payments, mobility services, and digital identity. We work with leading organisations worldwide to solve complex challenges, identify emerging opportunities, and future-proof their strategies.
Our team of 900+ experts operates in over 20 locations around the globe, delivering solutions that support millions of transactions every day, across global markets. What sets us apart is our values: we are curious, creative, and highly collaborative, with a strong commitment to integrity - we do the right thing for our clients, our people, and our shareholders.
At Fime, the work is varied and intellectually stimulating. No two days are the same, and you will be surrounded by smart, engaged colleagues who value learning and continuous improvement.
Making innovation possible.
Making the world work.
MISSION
Based in our Tokyo office and under the responsibility of Service Delivery Manager, we are looking for our new L3 Test Analyst.
ACTIVITIES
- Remote (Phone and Email), Onsite and Offsite support to customers regarding their certification and testing activities
- Give technical advice to the customers to complete their certification in the best timeframe
- Responsible for ensuring the preparation of onsite services
- Support new activity introduction to customers in relation with other departments
- Analyse new technology for supporting potential new services introduction
- Identify new business opportunities for FIME and report internally
- Collect and distribute customer's feedback internally
- Training to customers
JOB EXPERIENCE
- Experience in quality assurance testing/technical support or in customer support related roles in the technology field
- Working experience in the IT/technology domain, preferably in the banking or payment domain.
KNOWLEDGE & SKILLS
- 2+ years of work experience in QA or Payment field.
- Degree in Engineering / IT or Mathematics.
- Prior experience in the payment industry is a plus, but we're equally excited to meet candidates eager to learn and passionate about diving into this dynamic field
- Bilingual fluent spoken and written in English and Japanese.
- Proven ability to work in international/multi-cultural environments
- Customer focused with very good communication skills
- Proactive, autonomous and rigorous while working within a team environment.
- Ability to communicate with customers and team members at both technical and commercial level
Contract: Permanent, full time
Starting at the latest: ASAP
Location: Tokyo