Customer Success Strategy & Operations Manager

Role responsibilities

You will support the Customer Success team to accelerate customer value and productivity while overseeing the customer journey. Your role includes designing and implementing customer processes and guiding improvements based on performance analyses.

Requirements

Candidates should have 5+ years of experience in Customer Operations or Strategy within a high-growth SaaS model, along with strong analytical and communication skills. A high sense of ownership and the ability to build from scratch are also essential.

Key skills

Customer Operations, Strategy, Analytical Skills, AI-native Approach, Communication, Problem Solving, Ownership, Data Analysis, Process Improvement, Cross-functional Collaboration, Resource Allocation, KPI Development, Forecasting, Project Management, Salesforce, Tableau

Keywords

Customer Success, Operations, SaaS, AI, Data, Forecasting, Salesforce, Tableau, Zendesk, Gainsight, Process Improvement, Resource Allocation, KPI, Analytical Skills, Project Management, Collaboration