This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Representative (Seasonal) based in Canada.
In this role, you will be the first point of contact for customers seeking technical assistance with their devices and digital products, delivering support remotely through phone and chat channels. You will help users troubleshoot issues, resolve technical problems, and guide them through product setup, repair, and optimization in a fast-paced, customer-focused environment. This position offers the flexibility of remote work while contributing to a 24/7 support operation serving clients across Canada. You will play a key role in ensuring a smooth and positive customer experience by combining technical problem-solving with clear communication. The environment is collaborative, dynamic, and centered on continuous learning and service excellence. This is an excellent opportunity for individuals who enjoy technology, helping others, and working in a structured support setting.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Representative (Seasonal) based in Canada.
In this role, you will be the first point of contact for customers seeking technical assistance with their devices and digital products, delivering support remotely through phone and chat channels. You will help users troubleshoot issues, resolve technical problems, and guide them through product setup, repair, and optimization in a fast-paced, customer-focused environment. This position offers the flexibility of remote work while contributing to a 24/7 support operation serving clients across Canada. You will play a key role in ensuring a smooth and positive customer experience by combining technical problem-solving with clear communication. The environment is collaborative, dynamic, and centered on continuous learning and service excellence. This is an excellent opportunity for individuals who enjoy technology, helping others, and working in a structured support setting.
Accountabilities:
- Provide remote technical support to customers via phone and chat, diagnosing issues and delivering effective solutions for devices, software, and connectivity problems.
- Guide customers through troubleshooting, product setup, installations, upgrades, and repair processes using remote tools and support systems.
- Identify customer needs and recommend appropriate solutions while ensuring a high-quality and positive service experience.
- Educate users on proper product usage, features, and best practices to improve their overall experience and reduce recurring issues.
- Maintain accurate documentation of customer interactions, technical issues, and resolutions within support systems.
- Participate in ongoing training to stay up to date with product knowledge, tools, and support procedures.
- Collaborate with team members and supervisors to escalate complex issues and improve service delivery.
- 1+ year of experience in a call center, help desk, or technical support environment.
- Strong troubleshooting skills with experience supporting or repairing devices, software, or hardware issues.
- High school diploma or equivalent required.
- Excellent verbal and written communication skills in English.
- Ability to work a minimum of 24+ hours per week across flexible shifts (including evenings, weekends, or varying schedules).
- Strong customer service mindset with patience, empathy, and problem-solving ability.
- Comfortable working independently in a remote home office setup with required technical equipment and reliable internet connection.
- Ability to learn quickly and adapt to new tools, systems, and processes in a fast-paced environment.
- Competitive hourly compensation aligned with regional pay standards across Canada.
- Fully remote work opportunity from anywhere within Canada.
- Employee discounts on a wide range of consumer electronics and technology products.
- Paid training and ongoing learning opportunities to build technical and customer support skills.
- Supportive, team-oriented culture focused on collaboration, inclusion, and growth.
- Flexible scheduling based on operational needs within a 24/7 support environment.
- Access to new technology products and tools in a cutting-edge retail-tech ecosystem.