We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.
As a global leader in advanced mobility solutions, our outstanding team of legal professionals helps us navigate the continually changing legal and regulatory landscape. In our Office of General Counsel, you’ll be part of an organization that collaborates with outside counsel to operate as a global team and deliver world-class legal, tax and audit services to client groups throughout the company.
In this position...
The Legal Analyst is responsible for investigating and resolving legal claims in a timely and professional manner.
The Legal Analyst is responsible for communicating with customers and dealerships via phone and written communication.
The Legal Analyst is responsible for learning and executing the complete product liability handling process and meeting expected customer service levels and business performance goals.
What you'll do...
In consultation, with OGC attorney, responsible for resolving legal claims from investigation to completion in a timely and professional manner
Responsible for contacting customers, dealerships, and other entities to investigate and respond to the claim
Responsible for coordinating vehicle inspections with customers, dealerships, and field operations
Close the Legal claim after appropriate investigation and final decision reached with management
Proactively handle pre-litigation matters to best serve the customer while also protecting the Company
Establish and maintain a strong working relationship with facing Region(s) and other business divisions
Communicate timely, professional, and grammatically correct responses to customers and dealer personnel
Portray a knowledgeable and courteous impression to customers and dealer personnel
Handle challenging calls and emails while avoiding escalation whenever possible
Continuously improve call handling skills, system knowledge, legal analysis, and communication skills, thus, enhancing customer satisfaction and service level results
Identify and relay areas for improvement within the program to management
Be responsive to and execute process improvement/enhancement programs
Document each claim contact in the appropriate system and create/maintain all contact communications in an electronic case file
Electronically file the matter for long-term retention
Generate dealership payment codes for repairs and other costs
Negotiate and resolve settlement offers and payouts
Identify vehicle issue trends and report them to management, Design Analysis Engineers, and Automotive Safety Office for specific recalls and other safety measures
Utilize applicable law when assessing claims for review
Meet with management to provide input for process improvements, litigation prevention, and retaining customer loyalty
Coordinate vehicle buybacks between a dealership, Ford RAV, and the customer for re-acquired vehicle processing
Utilize the following systems for case review and processing: GCCT, FMMS, G-Camp, AWS, OASIS, ESP, GCQIS, Morley RAV Portal.
You'll have...
Bachelor's degree or equivalent combination of relevant education and experience.
Experience speaking to a variety of different stakeholders.
Comfortable with computers and business systems, and able to learn new programs and databases quickly.
Excellent interpersonal and communication skills.
Ability to comprehend and learn technical and automotive concepts
Sharp attention to detail and strong critical thinking.
Even better, you may have...
Legal experience
Prior claims analysis experience.
Working knowledge of automotive industry.
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.
This position is a salary grade 8 and ranges from $99,100-$166,200.
Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.
For more information on salary and benefits, click here: New Hire Benefits
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid
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