This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Account Associate based in the United States.
This role is a key operational and customer support function within a fast-paced healthcare data environment, focused on ensuring smooth account execution and strong client experience. You will work closely with Account Managers and cross-functional teams to coordinate customer requests, resolve operational issues, and maintain accurate account documentation. The position plays an important role in tracking performance indicators, managing escalations, and ensuring timely resolution of client-impacting matters. You will help maintain visibility into account health, risks, and workflow efficiency while supporting continuous improvement of operational processes. This is a highly collaborative role that blends customer support, healthcare operations, and cross-functional coordination. It is ideal for someone who enjoys structured execution, problem-solving, and working in regulated, data-driven environments where accuracy and responsiveness matter.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Account Associate based in the United States.
This role is a key operational and customer support function within a fast-paced healthcare data environment, focused on ensuring smooth account execution and strong client experience. You will work closely with Account Managers and cross-functional teams to coordinate customer requests, resolve operational issues, and maintain accurate account documentation. The position plays an important role in tracking performance indicators, managing escalations, and ensuring timely resolution of client-impacting matters. You will help maintain visibility into account health, risks, and workflow efficiency while supporting continuous improvement of operational processes. This is a highly collaborative role that blends customer support, healthcare operations, and cross-functional coordination. It is ideal for someone who enjoys structured execution, problem-solving, and working in regulated, data-driven environments where accuracy and responsiveness matter.
Accountabilities
- Provide day-to-day operational and coordination support for client accounts in partnership with Account Managers
- Manage and track customer support tickets related to access, system issues, site IDs, and other operational requests
- Act as an initial escalation point for customer issues, coordinating internal resolution across technical and operational teams
- Monitor outstanding issues and ensure timely follow-up, resolution, and clear communication to stakeholders
- Assist in maintaining and updating account documentation, SOPs, workflows, and operational job aids
- Support reporting and KPI tracking to identify trends, risks, and opportunities for process improvement
- Coordinate cross-functional activities across IT, Finance, Operations, and Account Management teams to ensure alignment and execution
- Assist with provisioning, access management, and onboarding activities for new and existing clients
- Support billing issue resolution in collaboration with Finance and other internal stakeholders
- Contribute to identifying recurring operational gaps and recommending workflow improvements
- 2–4 years of experience in account coordination, customer support, healthcare operations, or similar client-facing roles
- Strong communication and relationship management skills with both internal and external stakeholders
- Excellent organizational skills with the ability to manage multiple tasks and priorities simultaneously
- Ability to coordinate cross-functional teams and drive timely issue resolution
- Strong attention to detail with the ability to track, document, and follow through on operational requests
- Experience working with data, reports, or KPIs to identify trends and support decision-making
- Familiarity with HIPAA-regulated or healthcare environments is strongly preferred
- Proficiency in Microsoft Office tools (Excel, Outlook, PowerPoint)
- Ability to work effectively in fast-paced, matrixed organizations
- Experience in customer support systems or ticketing tools is a plus
- Estimated total compensation: $65,000 – $69,000 USD
- Comprehensive medical, dental, and vision insurance coverage
- 401(k) retirement plan with employer matching contributions
- Flexible PTO and supportive time-off policies
- Remote work flexibility within the United States
- Professional development and career growth opportunities into Account Management roles
- Exposure to healthcare operations and cross-functional business functions
- Collaborative and mission-driven work environment focused on healthcare data impact
In this role, you will be responsible for supporting account operations and ensuring smooth execution of customer-facing processes across healthcare provider accounts.
Requirements:
The ideal candidate brings experience in customer-facing operational roles, with strong coordination skills and the ability to manage multiple priorities in a structured, regulated environment.