Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Reservations Agent, you’re not just handling booking inquiries – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here's what you'll do during a typical day:
As a Telephone operator, your role is essential to distribute and link information throughout the hotel, be it guest related or internal.
Answers calls originating from external and internal sources.
Directs caller to appropriate extension or room. Verifies last name of guest for all room calls.
Assists guests with directions or other required information.
Open and close tickets as per guest or staff requests
Directs hotel staff to assist guests, upon request.
Communicates to callers in a clear and concise manner.
Inputs/writes messages using proper grammar and spelling.
Verifies names and telephone numbers.
Properly handles all incoming urgent matters or emergencies for the guests and hotel.
Works with hotel management and/or security in order to calmly direct appropriate action.
Appropriately documents all emergencies.
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the Supervisor based upon the particular requirements of the company:
Operate facsimile to send and receive transmissions for guests.
Notify guests of receipts using computer system.
Call for repair and technical support of all computer based equipment.
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.