Purpose
The events & meetings intern is responsible for the day-to-day assistance within the groups & meetings team. They play a role in the smooth communication with the hotels and the organizers. Other focuses are on data entry, admin processes, and assisting on projects while working closely with the groups & meetings specialists in order to optimize each other's activities.
The events & meetings intern is responsible for the day-to-day assistance within the groups & meetings team. They play a role in the smooth communication with the hotels and the organizers. Other focuses are on data entry, admin processes, and assisting on projects while working closely with the groups & meetings specialists in order to optimize each other's activities.
Key Responsibilities
- Handling incoming emails, phone calls, and chats
- Organizing role in preparation for all groups and meetings
- Handle general questions and issues about in-house groups and meetings
- Collect and distribute feedback about the experiences of the guests
- Check, send out, and chase open payments
- Assist with other projects and (administrative) activities
- Create SOP’s
- Do after-sales calls - cross and upsell activities
Qualifications & Skills
- Are studying (international) business, hospitality, tourism, or a related field
- Are a creative, flexible, and fun personality
- Fluent in English, preferably more languages
- Are client-focused and a problem-solver
What's in it for you?
Learn how to be the best support & service to our B2B clients, companies, and agencies. Expect to get involved in all the aspects of groups & meetings within an innovative and fast-paced company. You'll be exposed to relevant group & meetings practices within a global industry.- Internship allowance €600 per month
- Subsidized fresh daily lunches at our support office
- Commuting travel costs covered (by public transport)
- Personal and professional development opportunities and programs
- Latest tech devices and all the tools you need to be successful in your role
- up to 10 free nights per full year at citizenM hotels, discount rates at Marriott hotels
- Flexible public holidays
- Employee assistance program
- Varied team days and social events (from food trucks and quizzes at the office to parties on boats)
- Monday to Friday, ideally 40 hours per week. Flexible schedule based on school schedule.
- Hours of work vary between AM and PM shifts:
AM shift is from 9.00-17.00 and PM from 14.00-22.00 - Based in Leiden. Hybrid role, not fully remote. Expect to be in the office 2 to 4 days per week.
- Must have the right to study/work in the country.
- Start date: September.
- Duration: 6 months.