CHANGE MANAGEMENT SPECIALIST - Bangalore VOIS

Skip to main contentCareersDashboardProfileEnglishJoin Talent NetworkSign InSingle PositionIf we can connect, we can create a better future. Join us.View All JobsCHANGE MANAGEMENT SPECIALIST - Bangalore VOISBangalore, Karnataka, IndiaApply NowFind out how well you match with this jobUpload your resumeJob descriptionPerks and benefitsRequisition ID287065Date posted07/20/2026Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFutureAbout this Role We are seeking an experienced Change Management professional to govern and continuously improve the end-to-end Change Management process across customer-facing and production environments. This role plays a critical part in ensuring that changes are well assessed, appropriately approved, effectively communicated, and executed with minimal operational risk, while maintaining strong governance and audit readiness.What you’ll do Govern and enforce the complete change lifecycle from RFC submission through assessment, approval, implementation, and post-implementation review.Validate RFCs for completeness, quality, business justification, and implementation readiness.Perform detailed impact and risk assessments covering technical services, customers, business operations, dependencies, and scheduling constraints.Review change conflicts and calendar overlaps, coordinating resolutions when multiple changes compete for the same implementation window.Schedule changes within agreed maintenance windows and maintain an accurate and compliant change calendar.Facilitate and drive CAB and LCAB discussions, ensuring evidence-based decision-making and clear documentation of outcomes.Challenge incomplete, high-risk, or poorly planned changes and collaborate with stakeholders to improve submission quality.Ensure all pre-implementation checks, approvals, communications, and fallback plans are in place prior to execution.Coordinate timely change communications with internal teams, customers, and governance forums.Monitor change implementation progress, escalating risks, delays, failed executions, or non-compliance where required.Conduct post-implementation reviews for failed, backed-out, or high-risk changes, capturing lessons learned and improvement actions.Track and report on governance and operational KPIs, including failed changes, emergency changes, SLA adherence, delayed implementations, and unauthorised changes.Prepare periodic reports and dashboards on change performance, compliance trends, and continuous improvement initiatives.Collaborate closely with operations, engineering, service management, delivery teams, and customer-facing stakeholders to support smooth execution and process maturity.Who you are An individual with strong knowledge of ITIL Change Management principles and practices.Experienced in managing the full change lifecycle from RFC through review in controlled operational environments.Analytical and detail-oriented, with the ability to assess service, customer, and business impact...