Responsibilities
Peraton requires Systems Engineers to support the Special Operation Command Information Technology Enterprise Contract (SITEC) – 3. Positions are located at the SOCOM Headquarters at MacDill, AFB FL, and at the TSOC and Component locations in the United States and abroad. This position is located at MacDill AFB.
The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365.
Systems Engineers perform engineering level support in accordance with the SIE OPORD. In addition to in-depth technical knowledge of the Government’s software and hardware, Systems Engineers need advanced analytical, troubleshooting and design skills. The ability to communicate with technical and non-technical users also is essential. Systems Engineers must be familiar with the systems engineering process and data as a fundamental building block for performance improvement. Participation in working groups, design reviews and system tests are required. This position will help generate assessments, as well as develop and implement actionable recommendations based on reviews. Systems Engineers require extensive knowledge of the development process, including specification, documentation, and quality assurance. Because of the broad range of demands Systems Engineers must have demonstrated strong project planning skills are preferred.
Duties include but are not limited to:
- Design, develop, and deploy scalable solutions in ServiceNow aligned with ITIL-based processes.
- Build/maintain modules and experience with:
- Integration of ITSM, ITOM, HAM/SAM
- Integration Hub
- User Access Management and Access Review Workflows
- Experience with patching, upgrading/installing plugins
- Interconnectivity of systems and databases
- Collaborate with cross-functional teams to gather requirements and translate them into effective ServiceNow solutions.
- Implement automated workflows, business rules, and scripts.
- Maintain ServiceNow integrations and ensure platform stability and data integrity.
- Support platform upgrades and release readiness activities.
- Ensure alignment with security, compliance, and audit requirements.
- Produce user documentation and training materials as needed.
- Stay current with ServiceNow innovations and drive adoption of best practices. Performs tier one and two network and systems support in accordance with the SIE OPORD and organization MECM standards
- Provides support to systems hosting complex operational databases, software configuration control, MECM infrastructure, and system interfaces for enterprise workstation management.
- Maintains file servers, distribution points, management points, and network access; documents, analyses, and troubleshoots system anomalies to ensure optimum MECM and system performance.
- Monitors and controls one or more mid-range application servers, including MECM site servers and supporting roles.
- Studies program operating instructions and technical documentation to determine proper equipment setup, MECM configurations, and operational processes.
- Monitors the operation of MECM applications, software distribution, patch deployments, and storage devices; identifies points of hardware or software failure.
- Troubleshoot and configure systems in accordance with standard procedures when components of the MECM environment malfunction.
- Maintains operating records such as system logs, distribution reports, deployment results, and performance metrics.
- Coordinates with software systems engineering, application packagers, cybersecurity teams, and developers to correct errors or implement updates within the MECM ecosystem.
- Installs and updates operating system software, patches, feature updates, and cumulative updates using MECM-based deployment methods.
- Analyzes, troubleshoots, and resolves system hardware, software, MECM agent, and networking issues impacting client or server performance.
- Configures, optimizes, fine-tunes, and monitors MECM site components, boundary groups, and content distribution.
- Performs system backups and recovery tasks for MECM site servers and associated infrastructure.
- Conducts server builds and supports the implementation of new MECM roles, distribution points, and site enhancements.
- Troubleshoots issues related to software deployments, operating system deployment (OSD), task sequences, application packaging, and patching workflows.
- Develops, updates, and maintains Standard Operating Procedures (SOPs) for all MECM-related infrastructure, processes, and operational tasks.
- Studies program operating instructions to determine equipment setup and operations.
- Monitors the operation of assigned applications and storage devices and determines the point of hardware or software failure.
Qualifications
Qualifications:
- Min 12 years with HS Diploma, 10 years with AS/AA degree, 8 years with BS/BA, or 6 years with MS/MA.
- DOD TS/SCI Clearance
- DoDD 8570 01-M IAT II.
- Have a demonstrated ability to communicate exceptionally well both orally and in writing, as well as have a positive customer service attitude.
- Strong proactive team player
Highly Desired Qualifications:
- Must be with DoW 8140 compliant under the Work Role Code 451 – Systems Administrator Intermediate - Intermediate level or higher by 1 Oct 26.
- Highly desirable: Microsoft Associate level certification.
Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.