Culture
A strong advocate of Conrad Ambassador Network, ensuring that the service culture is maintained, first within the department, to support the whole team’s ability to live our values consistently, deliver our Promise, and celebrate our stories – continually focused on the experience we are creating for our Guests, Team Members and Communities.
Commits to upholding the Hilton’s MAKE IT RIGHT program, by embracing Dedicated to Excellence and the Empowerment Guidelines.
Provides the appropriate level of professional, respectful, courteous, and caring service to other team members and other visitors to the hotel.
Administration
Adheres to all Company/Hotel Human Resources Policies and Procedures.
Provide smooth administrative support to the Human Resources Department and ensure the implementation of hotel policies, standards, and procedures as they apply to administrative functions.
Assist in the implementation and improvement of the Learning and Development function
Assists in the preparation, compilation, and accuracy of the Departmental Policies & Procedures Manual.
Administrating, maintaining and updating all Team Members learning records (manual and computerized filing/recording systems)
Responsible for the timely completion and submission of learning records and reports.
Responsible for the timely completion of probationary and performance reviews.
Assist in setting up and maintaining training and development program policies.
Assists in the preparation of learning requirements (food, venue, materials, etc).
Ensure all training records are up-to-date and documented.
Ensures Learning documents are properly routed with strict accuracy and confidentiality.
Complies and is conversant with hotel policies and procedures.
Maintains and updates the Team Member Notice Board and other related modes of communication.
Attends and / or facilitates meeting/s, as directed by Learning & Development Manager.
Ensures that all recognition programs are monitored, maintained, filed, and updated in the system and Notice Boards.
Assist in the implementation of recognition programs particularly sending reminders, generating certificates, requesting gift vouchers, and preparing the presentation for recognition.
Types, files, and upkeep of all private and confidential matters related to the department.
Works together with HR Team Members in the onboarding process of Team Members.
Keeps a systematic and efficient filing system, both for hard copies as well as all electronic data, that enables quick retrieval. Maintains organized files.
Ensures all files are kept up-to-date at all times.
Makes copies of correspondence or other printed matters.
Types, takes dictation and minutes as necessary, drafts letters, files, and traces, and composes correspondence.
Monitors and maintains the proper appearance of the Division’s office area.
Reads and routes incoming mail and outgoing correspondences.
Keeps all personnel files, including office files secured and organized.
Ensures that all Team Member records are kept up to date and documents are kept intact.
Coordinates and administers all paper flow within the Department.
Types, files, and upkeep of all private and confidential matters related to the department.
Answers telephone and gives information to callers or routes calls to appropriate officials and places outgoing calls.
Handles outgoing mail by courier, as necessary.
Financial
Keep oneself informed and updated on the Hotel’s financial goals
Assists in the management of the Department's operational budget so that all costs are controlled and expenditures are properly approved.
Maintains that all hotel, company, and local rules, policies, and regulations relating to financial record keeping, money handling, and licensing are adhered to, including the timely and accurate reporting of financial information.
Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
Embraces new technology and equipment, improving productivity while taking work out of the system.
Assist the Learning and Development Manager in producing the annual training budget and plan for submission to the Director of Human Resources.
Ensure that training and development is integrated into business plans, budgets, and targeted goals are identified and monitored.
Guest and Team Member Experience
Full adherence to the company’s policy on Harassment and Violence-Free Workplace
Maintains a strong professional relationship with all levels of team members within the hotel, taking an active interest in their welfare, safety, and development.
Respectful of the time of the organization as well as that of other team members. Puts a high value on promptness for any related work attendance matters, be it training, meetings, or daily work.
Supports the implementation of the Conrad Ambassador Network Culture in every department in the hotel.
Carry out training programs according to the Forbes Travel Guide standards and brand standards.
Organize a Stay Experience monthly meeting to align all departments with the Conrad brand standards, Forbes Travel Guide standards, and luxury brand program.
Facilitate the implementation of multi-skill programs such as Job Skills, Required Training per Department, and training development plans.
Manage the planning and delivery of orientation programs.
Communication
Assists with the compilation and implementation of all team member communications.
Ensures that all in-house rules and regulations are communicated to team members through the Notice Board in a timely and orderly manner
Update the notice board with all training information including the training calendar and participants list in all training activities.
Offer support and advice on personal development plans to team members.
Positively supports the implementation of necessary changes as a result of the Team Member Survey
Coordinate with the Security Department prioritizing training about property safety, first aid, and fire emergency procedures.
Collaborate with Department Heads in determining nominees for management development programs.
Liaise and collaborate with educational institutions in obtaining on-the-job trainees.
Operational
Develop tools and systems to ensure training and development programs meet hotel objectives.
Assists in making sure that the Team Members’ Hub area is maintained to high standards of operation.
Develop training policies and procedures to be adopted by the hotel under the approval of the Director of Human Resources or Learning and Development Manager.
Develop plans to conduct training needs analyses and in-house training regularly.
Assist the Learning and Development Manager in conducting a "Training Needs Analysis" with Department Heads and developing an annual training plan under the approval of the Director of Human Resources.
Identify gaps in performance reviews and provide recommendations to the Learning & Development Manager for training and development programs.
Review the existing policies and create new learning resources to support training programs, including but not limited to manuals, videos, blog posts, information guides, etc.
Collaborate with departments and senior management to determine gaps in skills and knowledge and perform a thorough training needs analysis.
Implement appropriate management practices that provide team members with motivation and communication.
Schedule and plan training in adherence to occupational health and safety legislation, policies, and procedures.
Set training schedules in adherence to the hotel’s security and emergency policies and procedures.
Maintains the proper appearance of the office area
Organize and coordinate with the Director of HR and Department Heads, approved cross-training.
Organize proper induction and preparation of Brand Training Curriculum for all new team members,
Schedule a Job Skills and Pulse Check interview during the probation period. Determine training and skills gaps to be recommended to management.
Ensure that all Team Members have attended the Dedicated to Excellence training -Empowerment Guidelines.
Conduct a Train-The-Trainer program to certify a network of departmental trainers.
Assist in leadership development workshops such as LEAD 1.1, LEAD 2.1, LEAD 3.1, etc.
Provide necessary onboarding training for all new interns following all safety and security policies, guidelines, and procedures.
Ensure that all school partners have a signed Memorandum of Understanding signed by the school representative, Director of Human Resources, and General Manager.
Schedule regular meetings with Departmental Trainers monthly. Determine training conducted, obtain training records, and enforce audit requirements such as brand training, security training, and HR-related training.
Assess the performance of Departmental Trainers and provide recommendations for additional or change of Departmental Trainers.
To provide recommendations for any external training programs that may be applicable for Team Members or department-related training.
Schedule and ensure that Management, Emergency Response Team, and Department Heads have completed the First Aid training. Ensure re-certification every two years of the First Aid training.
Ensure accuracy and timely submission of SMHCC report, Human Capital Dashboard, and Organizational Chart report.
Prepare and organize a welcome kit for all newly hired team members.
Assist Human Resources engagement activities and operations as necessary.
Carry out any other reasonable duties and responsibilities as assigned by the Director of Human Resources or the Learning and Development Manager.
The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
Other Duties
Understands and strictly adheres to Rules and Regulations established in the Team Member Handbook and the hotel's policies concerning fire and hazard, hygiene, health, safety, and security.
Attends training sessions and meetings when required.
Ensures high standards of personal presentation and grooming.
Exercises responsible behavior at all times and positively represents the hotel and Hilton
Ensures high standards of personal presentation and grooming.
Responds to changes in the Human Resources function as dictated by the industry, company, and hotel.
Carries out any other reasonable duties and responsibilities as assigned.