Engineering Tools Support Engineer 

CloseGreenLakeMy servicesGreenLake AdministrationManage workspaceManage devicesHPE ResourcesHPE Support CenterHPE Developer CommunityHPE CommunitiesLegal & financialPrivacy statementCookiesTerms of useDo not sell or share my personal infoFinancial ServicesCloseHPE My AccountVisit hpe.comSign OutMy HPE AccountSign OutCloseHPE HomeGreenLakeProducts and SolutionsServicesCompanySupportDashboardApplicationsDevicesManage Skip to main content United StatesEnter location or LanguageClear textEnglish (United States) SelectedFrançais (Canada) Saved jobs(0) - Engineering Tools Support Engineer  DescriptionEngineering Tools Support Engineer   This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.Who We Are:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.Job Description:   Job Family Definition:Designs, develops, integrates, and operates engineering tools and platforms supporting the software development lifecycle. Works as a hands-on individual contributor to improve CI/CD pipelines, automation, and developer workflows in collaboration with engineering, IT, and security teams.Job Summary At HPE, this role supports engineering productivity by providing coordination and operational support for engineering tools and platforms (e.g., Jira, Confluence, GitHub, CI/CD systems, and access management platforms). The Engineering Tools Support Coordinator manages end-to-end request workflows, drives process adherence, and partners with engineers, tool owners, and stakeholders to improve service quality, efficiency, and automation adoption. This role contributes to operational excellence, process standardization, and scalable support models across engineering tools. Key Responsibilities Request & Ticket Management Review, validate, and process incoming requests ensuring all criteria, approvals, and prerequisites are met. Manage ticket lifecycle including triage, routing, tracking, and closure in alignment with SLAs. Identify and resolve blockers by coordinating across teams and stakeholders. Ensure high-quality ticket documentation and audit readiness. Stakeholder Engagement & Communication Act as a primary point of contact for engineering tool support inquiries. Provide proactive, structured updates and communicate risks, delays, or dependencies clearly. Manage stakeholder expectations and drive timely responses. Build effective working relationships across engineering and operations teams. Process Ownership & Optimization Execute and follow standardized support processes with consistency. Identify process inefficiencies and contribute to improvements. - Maintain process documentation to reflect tool and organizational updates. Support best practices adoption across engineering tools workflows. Automation & Integration Support or drive automation of repetitive processes using workflow tools and scripting. Contribute to system integrations using REST APIs and JSON-based data exchange. Improve workflow efficiency through automation and reduced manual effort. Collaborate with tool owners on automation and integration initiatives. Access Management & Governance Support access provisioning lifecycle (onboarding, modification, deprovisioning). Participate in periodic access reviews to...