Services Customer Operations Manager

Services Customer Operations Manager | Microsoft Careers Skip to main content Microsoft Careers Careers Careers Search Search jobs Sign in Single PositionView All JobsServices Customer Operations ManagerRomania, Bucharest, BucharestApply nowAdd to cartFind out how well you match with this jobUpload your resumeJob descriptionCompany and benefitsJob number200043887Date postedJul 20, 2026Work site3 days / week in-officeTravelLess than 25%ProfessionBusiness OperationsDisciplineBusiness Program ManagementRole typeIndividual ContributorEmployment typeFull-TimeOverviewIf you love the pursuit of excellence and are inspired by the challenges that come through driving innovation that impact how the world lives, works and plays, then we invite you to learn more about Microsoft Operations and the value we deliver across Microsoft and our customers. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development, and recognizes and rewards great work. We make doing business with Microsoft easy. Field & Scale Operations, within Microsoft Business Operations, provides operations support for Microsoft Services Customers and Sellers to accelerate seller productivity across the Services business. We are accountable for designing and executing deal management services across the customer lifecycle. We deliver process efficiency, timeliness, quality and compliance - all while providing a great customer experience. We are looking for team members to join our team to focus on delivering great experience with deep expertise in contracting, order management, billing and customer relationship management. The Services Customer Operations Manager (S-COM) plays a critical role partnering closely with sellers and cross‑functional teams to orchestrate complex Services deals, remove operational friction, and ensure high‑quality, compliant execution across the lead‑to‑cash lifecycle, increasing deal quality and velocity. This is an individual contributor role embedded in seller motions. This role is responsible for deal orchestration, execution discipline, and operational readiness, ensuring Services opportunities progress efficiently from qualification through contract execution and into delivery. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. ResponsibilitiesThe ideal candidate demonstrates leadership by proactively orchestrating cross‑functional teams, independently removes operational blockers to accelerate deal velocity, and applies problem‑solving, decision‑making and action-orientated judgement to drive end‑to‑end Microsoft Services Support contract execution with measurable impact. This role embodies Microsoft values and contributes to a high-trust, collaborative quote to cash environment. Deal Pursuit Management & Orchestration Partner with sellers to support Services contract renewals and new opportunities, ensuring deals are properly scoped, and positioned to succeed. Orchestrate across functions to remove operational blockers and maintain deal momentum/velocity. Apply disciplined deal reviews to validate that renewals and new opportunities are viable, appropriately sized, and aligned with customer needs and business standards. Support sellers through complex or ambiguous deal constructs by translating intent into executable, compliant deal structures. Enforce consistent execution of deal management practices and engagement models Drive effective stakeholder partnerships: demonstrated impact and influence skills, including...