Implementation Specialist Manager
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Implementation Specialist Manager based in the United States.
Join a growing organization at the forefront of data and analytics solutions for the energy sector, where your leadership will directly shape customer success and implementation excellence. In this role, you will oversee a team responsible for delivering complex software implementations while driving operational efficiency, technical quality, and long-term client satisfaction. Working cross-functionally with Product, Engineering, Sales, and Customer Success, you will help build scalable delivery processes that support continued business growth. This is an excellent opportunity for an experienced implementation leader who enjoys mentoring teams, managing strategic customer relationships, and improving service delivery in a fast-paced SaaS environment. With a strong focus on collaboration, innovation, and continuous improvement, you'll play a key role in delivering measurable value to customers across the industry.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Implementation Specialist Manager based in the United States.
Join a growing organization at the forefront of data and analytics solutions for the energy sector, where your leadership will directly shape customer success and implementation excellence. In this role, you will oversee a team responsible for delivering complex software implementations while driving operational efficiency, technical quality, and long-term client satisfaction. Working cross-functionally with Product, Engineering, Sales, and Customer Success, you will help build scalable delivery processes that support continued business growth. This is an excellent opportunity for an experienced implementation leader who enjoys mentoring teams, managing strategic customer relationships, and improving service delivery in a fast-paced SaaS environment. With a strong focus on collaboration, innovation, and continuous improvement, you'll play a key role in delivering measurable value to customers across the industry.
Accountabilities
- Lead, mentor, and develop a team of Implementation Specialists and Business Analysts through coaching, hiring, onboarding, performance management, and career development initiatives.
- Oversee multiple customer implementation projects from discovery through deployment, ensuring timely delivery, high quality, and alignment with customer requirements.
- Manage team capacity, resource planning, project prioritization, and utilization to maximize delivery effectiveness.
- Serve as an executive-level point of contact for strategic customer implementations, guiding solution design, deployment, testing, training, adoption, and issue resolution.
- Collaborate closely with Product, Engineering, Customer Success, and Sales to align implementation strategies with evolving customer needs and business priorities.
- Provide technical leadership on APIs, SQL, integrations, data exchanges, implementation design, testing strategies, and deployment planning.
- Monitor key operational metrics including project delivery, customer satisfaction, utilization, quality, and implementation performance, driving continuous process improvements and best practices.
- Lead risk management, escalation handling, and the refinement of implementation methodologies, documentation, and operational playbooks.
- Bachelor's degree in Computer Science, Engineering, Business Administration, Finance, or a related field.
- 8+ years of experience in software implementation, professional services, systems integration, or enterprise solution delivery.
- At least 3 years of experience leading implementation, professional services, or customer delivery teams.
- Demonstrated success managing multiple concurrent enterprise software implementation projects.
- Strong project management, stakeholder management, organizational, analytical, and problem-solving skills.
- Experience leading cross-functional teams and influencing outcomes across technical and business stakeholders.
- Solid technical knowledge of SQL, APIs, system integrations, and enterprise data exchange processes.
- Experience developing implementation methodologies, delivery playbooks, operational metrics, or continuous improvement initiatives is highly valued.
- Familiarity with Agile methodologies, project portfolio management, and SaaS implementation best practices is preferred.
- Knowledge of North American wholesale electricity markets, ISO/RTO operations, or energy analytics platforms is a plus.
- Competitive base salary of $170,000–$195,000 USD plus performance bonus.
- Fully remote position within the United States.
- Comprehensive medical benefits package.
- 401(k) retirement plan with company matching.
- Flexible vacation policy and flexible work schedules.
- Professional development opportunities with company-sponsored learning and career growth.
- Opportunity to lead strategic enterprise implementations within a rapidly growing, innovative organization.
- Collaborative, customer-focused culture with strong emphasis on leadership development and continuous improvement.
- Travel opportunities (approximately 20–30%) to support customer engagements and key project milestones.