Assistant Workplace Manager

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Assistant Workplace Manager strengthens the sense of community at JLL offices, by helping the workplace team facilitate togetherness, making operating in a JLL office space simple and easy, positively linking people and solutions, whilst undertaking all of this in a receptive, fun, approachable and responsive way.

 

JLL is currently reshaping our workplace property service delivery and this role plays a key part in supporting the operational team on the account to deliver services that provide leading edge facilities and workplace services that align to JLL’s “The Future of Work” methodology.

 

This Assistant Workplace Manager role supports engagement with stakeholders (internal and external), as well as improvement in facilities management and the delivery of client-centric service excellence to end users.

 

Key activities the Assistant Workplace Manager is required to assist with include:

Client Engagement

• Work alongside with Client and Site Manager to plan, communicate and executive events to meet the client’s objective and goals.
• Main point of contact for all events across ByteDance Singapore offices
• Managing of all receptionists across all ByteDance Singapore offices

• Manage all workplace ambassadors and front of house service to ensure customer service excellence are upkept and maintained.
• Engage with all guests, employees and key stakeholders.
• To develop creative, engaging and original contents, campaigns, initiatives, and programs to create a flexible, sustainable, productive and joyful workplace (for administration duties)
• Evaluate events based on attendance, satisfaction, and impact to ensure they remain relevant and continue to deliver value to our employee community and report statistics and data back to ByteDance.
• Strategize the use of office amenities to boost workplace experience for users (e.g., collection point of all amenities to be standardized)
• Assist client and site manager to understand low CSAT scores received by JLL Team and assist with training the team members/providing justifications.
• Assist client to create posters and signages using approved templates.
• Training of all new team members on customer service related matters.

Miscellaneous

• Support the Site Manager with other operations and implementations as and when required.
• Maintain an improvement tracker for JLL team members and to report back the statistics as and when required.
• HX Calendar for JLL Internal Team members to promote team bonding and enhance productivity.
• Assist site manager to collate and submit Going Beyond for compliments received for team members.
• Other tasks consistent with the role of Assistant Workplace Manager

Qualifications

• 2-3 years’ experience in Hospitality and/or Tourism sector or related professional area (Preferably experience in airlines and hotel industry) / Experienced in Hospitality and/or F&B and/or Tourism sector or related professional area / Events Operations Management
• Degree/Diploma from an accredited institute
• Exceptional customer service skills and professionalism with a passion for hospitality 
• Ability to manage multiple priorities and deliver results in a fast-paced environment 
• Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service 
• Ability to work independently – strong prioritization and time management skills 
• Ability to work with diverse teams – lead by example; respectful, cooperative, accountable 
• Excellent verbal and written communication skills with the ability to communicate professionally 
• Excellent organizational skills and process management 
• Proven experience in a customer service environment 

Location:

On-site –Singapore

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.