Specialist - Systems Administration
We are looking for an experienced Application Support Analyst (Level 3) to join our global Technology team. This role serves as a senior escalation point for complex application and system issues, providing high-quality technical support to consultants, partners, and business support professionals across the APAC region.
Working within a globally distributed team, you will partner closely with colleagues across Asia, Europe, and the Americas to deliver exceptional “white glove” support while ensuring business-critical applications remain available and secure.
This role is ideal for someone with a strong technical support background who enjoys troubleshooting complex issues, collaborating with global teams, and providing an outstanding customer experience.
This role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office. This is a hybrid role that has a requirement of working three days in office.
We will count on you to:
Serve as the Application Support Analyst for our applications and answer / facilitate questions from the staff and/or ITS team.
Initial focus will be on several business-critical systems such as Microsoft Dynamics CRM applications and other business critical resources. Related responsibilities include:
Help design, develop, document, and test changes to systems. This includes KB (Knowledge Base) documentation that will be used by Level 1 (Service Desk) and Level 2 (Local Technology Coordinators) support staff.
Collect regional client requirements with application functionality identifying areas for customizations/custom development.
Keep up to date on application releases (patches, upgrades, etc.), Work with Local Technology Coordinators to ensure they have the ability to provide 2nd level support of all applications.
Monitor and report application performance metrics, errors, inaccuracies or inefficiencies, making recommendations as needed.
Monitor Service Now for any tickets/requests that get assigned to our group
Drive issue resolution, develop business knowledge and apply technical alternatives.
Respond quickly in a rapidly changing business environment.
Research and participate in training and stay current on client/server related issues and technologies.
Perform other duties as assigned.
Constantly monitor and report on any service issues to ITS Leadership
What you need to have:
Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, Systems Analysis or a related field of study, or equivalent experience.
4-7 years of experience in Application Support, Production Support, or Systems Administration, with at least 2-3 years supporting business-critical enterprise applications
Experience with Microsoft Dynamics CRM, ServiceNow, incident/problem management, application releases, and knowledge base documentation
Strong troubleshooting, analytical, communication and stakeholder management skills
ability to gather business requirements, manage multiple priorities and collaborate effectively with global teams
Familiarity with SQL, Windows Server and enterprise application environments is an advantage
What makes you stand out:
Respected as a technologist.
Influential in the organization and a team player.
Highly supportive of the business and of its ideals and strategies.
Results oriented.
Why join our team:
We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.
Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.