This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Client Account Manager - (Ops) based in Canada.
This role is ideal for a proactive client relationship professional who enjoys coordinating teams, managing priorities, and delivering exceptional service.
You will act as the central connection point between clients and internal specialists, ensuring projects move forward smoothly and expectations are consistently exceeded.
The position focuses on supporting medical professionals through strategic communication, operational coordination, and high-quality marketing delivery.
You will manage multiple client accounts while collaborating with teams across SEO, social media, web development, and digital marketing.
Success in this role requires strong organization, attention to detail, and the ability to build trust through clear and professional communication.
You will join a remote environment where ownership, collaboration, and continuous improvement are highly valued.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Client Account Manager - (Ops) based in Canada.
This role is ideal for a proactive client relationship professional who enjoys coordinating teams, managing priorities, and delivering exceptional service.
You will act as the central connection point between clients and internal specialists, ensuring projects move forward smoothly and expectations are consistently exceeded.
The position focuses on supporting medical professionals through strategic communication, operational coordination, and high-quality marketing delivery.
You will manage multiple client accounts while collaborating with teams across SEO, social media, web development, and digital marketing.
Success in this role requires strong organization, attention to detail, and the ability to build trust through clear and professional communication.
You will join a remote environment where ownership, collaboration, and continuous improvement are highly valued.
Accountabilities:
- Serve as the primary point of contact for a portfolio of medical professional clients, managing relationships and ensuring consistent service quality.
- Coordinate communication between clients and internal teams, including web, social media, SEO, and marketing specialists.
- Provide regular updates regarding completed tasks, project progress, timelines, and important deliverables through email, phone, and virtual meetings.
- Review client requests, clarify requirements, and ensure accurate task assignment to the appropriate internal teams.
- Evaluate internal deliverables such as website updates, reports, marketing content, and campaigns before presenting them to clients.
- Address client concerns and service issues by identifying root causes, coordinating solutions, and maintaining positive relationships.
- Monitor project timelines, milestones, and objectives to ensure commitments are delivered on schedule.
- Maintain accurate client records, preferences, notes, and updates within internal systems.
- Prepare meeting materials, agendas, and talking points when required by leadership.
- Support continuous improvement initiatives by identifying opportunities to enhance client experience and operational efficiency.
- Previous experience in client account management, key account management, customer success, or client servicing roles is required.
- Experience working with ticketing systems, task management platforms, or project coordination tools.
- Experience supporting international clients is preferred.
- Strong written and verbal English communication skills, with confidence communicating through email, phone, VOIP, and video meetings.
- Good understanding of digital marketing, SEO, and online business practices.
- Ability to remain calm, solution-oriented, and professional when managing challenging client situations.
- Strong organizational skills with the ability to manage multiple client accounts and deadlines simultaneously.
- Excellent attention to detail and commitment to maintaining high-quality standards.
- Ability to work independently in a remote environment while collaborating effectively with distributed teams.
- Availability to work a structured schedule covering required weekday hours and client time zones.
- Fully remote work environment with the flexibility to work from home.
- Opportunity to collaborate with international clients and multicultural teams.
- Exposure to digital marketing, SEO, client strategy, and online business operations.
- Monthly compensation starting from 95,000–115,000 LKR (including basic salary and fixed allowances).
- Performance-based salary reviews and potential increments.
- Paid leave, training opportunities, and certification programs.
- Annual rewards based on company performance and individual achievements.
- Overtime compensation programs.
- Career development opportunities within a growing global organization.
- Supportive remote work setup with access to collaboration tools and resources.
The Client Account Manager will oversee client relationships and ensure seamless coordination between external stakeholders and internal teams. This role requires strong communication, project management, and problem-solving skills to maintain client satisfaction and support successful delivery of marketing initiatives.
Requirements:
The ideal candidate brings experience in client account management, digital marketing coordination, and stakeholder communication. They should be comfortable managing multiple priorities while maintaining professionalism and attention to detail.