Customer Success (Senior) Analyst

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Customer Success (Senior) AnalystFull-timeCompany DescriptionNielsenIQ (NIQ) is a global information and measurement company with leading market positions in marketing and consumer information, online intelligence and mobile measurement.Job DescriptionThis role is responsible for enabling NIQ and its clients to achieve critical business objectives, including client satisfaction and financial growth, by delivering high-quality analytics, actionable insights, and exceptional client engagement. Through the analysis of consumer, market, and retail measurement data, this role drives informed decision-making, identifies growth opportunities, and delivers meaningful business insights while fostering strong client partnerships and ensuring research excellence.Take ownership of the quality of client deliverables, including datasets, reports, and other outputs, while supporting service stability and operational excellence.Manage client relationships and deliver high-quality analytics, insights, and presentations aligned with client needs and NIQ standards.Analyze and synthesize multiple data sources to generate actionable business insights and support decision-making.Create impactful reports, dashboards, and data-driven stories that communicate key findings effectively.Build strong relationships with clients and internal stakeholders, collaborating cross-functionally to understand business objectives and identify growth opportunities.Deliver training and maintain expertise in research methodologies, analytical techniques, and NIQ solutions.Drive continuous improvement by contributing to or leading process enhancement initiatives that improve client service, operational efficiency, and team productivity.Contribute to business growth and continuous process improvement through proactive problem-solving and innovation.Demonstrate NIQ values through collaboration, knowledge sharing, integrity, and a commitment to excellence in client service.QualificationsBachelor’s Degree, preferably in Marketing or related field and with less than 2 years working experience. Fresh graduates are welcomed to applyExperience in market research industry is a plusStrong analytical mind and proactiveAbility to deliver the analytic presentation to clientNative level Korean and strong business English skill is requiredGood oral and written communication and presentation skillsTechnically proficient in MS Office(Excel, PowerPoint) applicationsGeneral interest in consumer packaged goods industry and retail/trade environmentConfidence working with numbers and structured dataAdditional InformationOur BenefitsFlexible working environmentVolunteer time offLinkedIn LearningEmployee-Assistance-Program (EAP)NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/ About NIQNIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry...