MidMarket Customer Success Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a MidMarket Customer Success Manager based in the United States. This is an exciting opportunity to join a fast-growing cybersecurity environment focused on helping organizations maximize the value of advanced AI-driven security solutions. In this role, you will serve as a trusted advisor to mid-market customers, guiding them through onboarding, adoption, and long-term success strategies. You will work closely with stakeholders across technical and executive levels, ensuring customers achieve measurable business outcomes while strengthening retention and growth. The position offers a highly collaborative setting, partnering with Product, Engineering, Support, and Sales teams to address challenges and identify new opportunities. Ideal candidates are customer-centric, technically curious, and passionate about building long-lasting relationships in a dynamic SaaS environment. \n Accountabilities: Serve as the primary point of contact for an assigned portfolio of customers, building strategic relationships and driving successful adoption of the platform. Conduct regular business reviews and executive meetings to communicate value realization, ROI, and progress against agreed success metrics. Develop a deep understanding of customers' business objectives, industry challenges, and security priorities to provide tailored guidance and recommendations. Promote awareness and utilization of platform capabilities through customer education, best practices, and enablement initiatives. Proactively monitor account health, identify risks, manage escalations, and coordinate cross-functional efforts to ensure positive customer outcomes. Collaborate with internal stakeholders to share customer feedback, influence product improvements, and align on long-term customer success plans. Maintain expertise in product developments and roadmap enhancements to effectively advise customers on future opportunities and adoption strategies. Requirements Minimum of 5 years of experience in enterprise SaaS environments, including at least 3 years in Customer Success, Technical Account Management, or customer support roles. Proven success managing large customer portfolios and developing executive-level relationships that drive retention and growth. Strong communication, presentation, and organizational skills, with the ability to navigate both strategic business discussions and technical conversations. Demonstrated problem-solving capabilities and experience managing customer escalations while maintaining high satisfaction levels. Solid understanding of SaaS technologies, internet technologies, networking concepts, and email security solutions. Experience using CRM and case management platforms such as Salesforce, Jira, or similar tools. Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent professional experience. Customer-focused mindset with strong analytical skills, collaboration abilities, and a proactive approach to driving measurable outcomes. Benefits Competitive base salary ranging from $119,040 to $140,000 USD, depending on experience, skills, and location. Eligibility for performance-based bonus and equity programs. Comprehensive health and wellness benefits package. Opportunity to work remotely within the United States. Career growth opportunities within a rapidly scaling and innovative technology organization. Exposure to cutting-edge AI and cybersecurity technologies in a collaborative and high-impact environment. Inclusive culture that values diversity, learning, and professional development. \n How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1