Drives regular administration and conducts moderately complex performance trend analyses and manages server capacity. Optimizes system configurations and backups independently. Coordinates the implementation of monthly, quarterly, or hotfix patches to address security vulnerabilities or bugs. Develops and implements enhancements to improve the performance reliability, and security, of systems and environments. Advises team on and resolves complex, critical customer system issues. Implements disaster recovery solutions.
Key Responsibilities
System Installation & Configuration – Software Administration:
- Monitors and provides support for junior team members to maintain operating systems to ensure optimal installation and performance.
- Coordinates the administration of middleware products in environments.
- Drives the deployment, maintenance, and operation of internal applications as needed.
- Drives regular administration and conducts moderately complex performance trend analyses and manages server capacity to ensure service performance meets and exceeds standards.
- Applies deep knowledge of application monitoring tools to optimize and ensure efficiency.
System Installation & Configuration – Installation and Configuration:
- Leverages deep knowledge to support the team in installing and configuring servers, cloud infrastructure, and all software and environments.
- Optimizes system configurations and backups independently to ensure the optimal performance and stability of the server infrastructure.
- Coordinates hardware maintenance, auditing, installation, and provisioning, ensuring all tasks are performed efficiently and effectively.
- Collaborates with internal technical experts and third-party vendors to resolve integration challenges.
System Installation & Configuration – Identity & Access Management:
- Drives administration of access privileges in the identity and access management system, ensuring accurate and secure access to IT resources.
- Proactively monitors and analyzes user activity in the identity and access management system and provides insights on system activity.
- Provisions access management systems.
Service Lifecycle Management – Batch Processing:
- Proactively monitors the batch process to ensure updates are applied and ensures any issues that arise are resolved.
- Leverages advanced batch management techniques using different work schedulers to configure jobs and job streams, define dependencies, and report job performance.
- Ensures scheduling and budgets of batch monitoring services align with and support Service Level Agreements (SLA).
Service Lifecycle Management – Security Maintenance:
- Follows and proposes improvements to procedures to provide assurance that compute and storage devices are secure.
- Provides support as needed to maintain privileged accounts/secrets integrity of systems and compute and file system security for the compute and storage environment.
- Proactively monitors and evaluates high-level service and infrastructure dashboards, addressing identified anomalies.
- Coordinates the implementation of monthly, quarterly, or hotfix patches to address security vulnerabilities or bugs.
Service Lifecycle Management – System & Security Improvements:
- Develops and implements enhancements to improve the performance reliability, and security, of systems and environments.
- Partners with Service teams to identify and address gaps in operational capabilities and support scalability and resiliency.
Incident Management & Support – Incident Management:
- Participates in the end-to-end incident management lifecycle to ensure systems are stable, secure, and performing accurately.
- Analyzes and interprets incident-based data for team metrics and key performance indicators (KPIs) to identify patterns, root causes, and solutions in system and network incidents.
- Leads incident review meetings to provide oversight for operational performance and solution implementation.
- Partners with third party vendors and cross-functional teams (e.g., Development, Cloud Engineering, Product Engineering, other IT teams) to facilitate collaboration for implementation and/or resolution for high-severity incidents, risks, or migrations.
- Investigates system issues and facilitates high-severity incident triage by implementing Corrective and Preventative Action plans (CAPA) to drive incident resolution and prevention.
Incident Management & Support – Escalation Cases:
- Provides guidance for escalated support cases by collaborating with internal technical teams and third party vendors to drive issue resolution for a wide range of production environment problems (e.g., immense growth, scaling, leveraging the cloud, extremely high performance, high availability requirements).
Incident Management & Support – Technical Support:
- Maintains the production environment by reviewing system error logs and ticket queues, and consulting with other teams involved in maintaining the environments.
- Adheres to team schedule to drive ongoing technical support and service objectives.
- Advises team on and resolves complex, critical customer system issues and implements and documents technical solutions.
Incident Management & Support – Backups and Disaster Recovery:
- Leverages deep knowledge of systems to perform and support team in backup, restore, and disaster recovery processes.
- Plans and participates in disaster recovery drills to ensure preparedness and compliance.
- Implements disaster recovery solutions to ensure preparedness and regulatory compliance.
Communication & Documentation – Technical Communication:
- Communicates complex technical information to both technical and nontechnical personnel including management.
- Facilitates training programs to educate personnel.
- Serves as a technical liaison and provides domain-specific expertise to cross-organization projects, programs, and activities.
Communication & Documentation – Documentation & Reporting:
- Creates and identifies gaps in the documentation on ticket updates, code contributions, infrastructure, configurations, processes, and procedures (e.g., Disaster Recovery plans, Standard Operating Procedures, Corrective and Preventative Action Plans).
- Reviews weekly and monthly reports on system performance and incident progress to support operational and management outcomes, and understands the business impacts.
- Provides guidance for the development of technical documentation in the area of standards and best practices for internal use.
Additional Responsibilities (as needed)
Cloud Infrastructure Support:
- Collaborates with DevOps and Site Reliability Engineer (SRE) teams to help manage large-scale infrastructure.
- Implements continuous integration and continuous deployment (CI/CD) pipelines.
- Drives patching and version upgrades to support cloud infrastructure.
Automation:
- Recommends improvements to reduce incidents and problems with automation and simplify server management.
- Creates reusable frameworks, standards, and automation to support Oracle Cloud Infrastructure.
- Helps manage Workload Automation tools through design support, administration, and optimization efforts.
- Troubleshoots complex issues with automation tools, agents, and other connectivity to 3rd party applications.
- Configures and maintains cloud technologies.
Core Responsibilities
Planning & Execution:
- Manages and coordinates moderately complex tasks, monitoring timelines and deliverables to ensure timely completion and adherence to requirements for a moderately sized project or initiative.
- Efficiently delegates, monitors, and prioritizes work across multiple projects, providing technical oversight and adjusting plans to address shifts in resources or timelines.
Collaboration & Partnership:
- Collaborates across the organization to align on expectations and achieve shared objectives.
- Leverages understanding of business leaders, stakeholders, and/or customers to ensure proposed solutions meet their needs.
- Supports inclusivity by actively seeking and listening to diverse perspectives, ensuring others feel heard and respected.
Problem Solving:
- Identifies and addresses moderately complex issues by analyzing a wide range of data and/or information to identify solutions in accordance with standard practices.
- Proactively escalates unresolved or critical issues with a thorough assessment and suggests potential solutions.
- Reviews, contributes to, and documents problem solving strategies.
Continuous Learning:
- Pursues learning opportunities to expand knowledge and skills and/or tools in new areas and stays abreast of the latest industry trends and best practices.
- Proactively seeks and leverages ongoing feedback and training to improve skills.
- Coaches and mentors junior team members, fostering continuous learning and knowledge sharing within and across teams.
Continuous Improvement:
- Develops ideas, recommends updates, and/or collaborates on the implementation of process improvements to increase the efficiency and effectiveness of processes, protocols, and workflows across teams, and evaluates the impact on key stakeholders.
- Solicits feedback from others on ideas for alternative approaches and methods for continued improvement.
Performance and Development:
- Contributes to the talent development pipeline by participating in candidate interviews, assessing candidates, and providing hiring recommendations.
Disclaimer:
Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from: $79,900 to $187,000 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC4