Customer Support Specialist

Skip To Job Description Promoboxx Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications. Customer Support Specialist Remote Full Time Customer Service Entry Level Share If you are looking for a job that...Can get you in the door of a SaaS company even without tech/SaaS job experienceACTUALLY values work/life balance Fosters a collaborative learning environment Consistently promotes from within Is fully remote...then you have come to the right job listing! PLEASE ONLY APPLY IF YOU PLAN TO SUBMIT THE VIDEO PORTION OF THE APPLICATION. Applications lacking the video portion will NOT be considered.Promoboxx is looking for a motivated, customer-focused Customer Support Specialist to join our Customer Services Team.Promoboxx is a retail marketing platform powered by brands, helping leading companies support their local retailers with online marketing. We work with well-known brands including YETI, HOKA, Yamaha, Chevrolet, Carhartt, The North Face, and more. We are a power-packed company of just under 40 members where everyone needs to consistently contribute meaningful and efficient work.This is an entry-level, full-time, 100% remote role ideal for someone who is excited about marketing, technology, customer service, and social media. You’ll become an expert in the Promoboxx platform, support retailers and brand customers, conduct 1:1 trainings, help maintain customer data, and assist our Customer Success Managers with projects and reporting.What You’ll Do:As a Customer Support Specialist, you’ll play an important role in helping users successfully use the Promoboxx platform. Your responsibilities will include:Monitoring the Support inbox, responding to customer emails, and returning phone callsLearning the Promoboxx platform and becoming a product expertAnswering general questions about platform functionality and best practices from internal membersConducting 1:1 Zoom trainings with users Updating account and brand network data (involves some basic data work)Gaining hands-on experience with social media marketing, retailer engagement, and brand-supported digital campaignsAssisting with additional team projects as neededYou’ll Be a Great Fit If You Are:An exceptional communicatorComfortable speaking with customers in all mediumsPatient, empathetic, and professional when helping customersDetail-oriented, confident, and accurate in your workCurious, coachable, and eager to learn quicklyAble to manage your time and stay organized in a fast-paced environmentComfortable working independently while also contributing to a collaborative teamExcited to join a company that values growth from withinLooking for an opportunity to gain hands-on experience and build a long-term careerQualificationsCustomer service experience in some capacity (retail, food service, hospitality all tend to foster very translatable skillsets for this role)Bachelor’s degree preferredFamiliarity with tech tools and data spreadsheets is idealStrong attention to detail, accuracy, organization, and follow-throughAbility to learn new software platforms quickly and clearly explain product functionality to customersA positive, motivated, and team-oriented attitudePreference for candidates interested in growing with Promoboxx long termBenefits & PerksPromoboxx offers a supportive, collaborative environment with opportunities to learn, grow, and build your career. Benefits include:Base compensation of a yearly salary paid twice monthlyHealth benefitsStock options401(k) match programRemote work environmentUnlimited flexible PTO Relaxed, fun, and collaborative team cultureExperienced leadership invested in your successOpportunity for career advancementEmployee rewards programProfessional development opportunitiesPromoboxx swag Promoboxx is an equal opportunity employer. We hire without regard to age, color, disability, gender, gender...