Process Delivery Specialist

**Introduction** A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences. **Your role and responsibilities** As a Process Delivery Specialist: Lead to Cash, you will manage the entire customer journey, from lead generation to cash collection, requiring a deep understanding of various departments and systems involved in the process. You will drive efficiency and ensure seamless integration of processes across the organization, ultimately contributing to increased revenue and customer satisfaction. Your primary responsibilities will include: • Manage Complex Transactions: Handle complex transactions, ensuring accuracy and efficiency in processing customer orders and payments. • Collaborate with internal teams: teams as Collections, Billing, Treasury, Revenue, and Customer Service to resolve payment-related issues. • Perform daily cash application: cash posting activities for customer payments received through various payment methods. •Perform bank general ledger reconciliations: Investigate and resolve payment discrepancies, unidentified receipts, short payments, and overpayments to perform the reconciliations. • Ensure Customer Service Excellence: Deliver high-quality customer service, addressing customer inquiries and concerns in a timely and professional manner. • Coordinate Project Management: Assist in managing projects related to process delivery, ensuring timely completion and meeting customer expectations. • Optimize Revenue Management: Analyze and optimize revenue management processes, identifying opportunities for improvement and implementing changes to increase revenue and customer satisfaction. **Required technical and professional expertise** * Bachelor’s degree: in accounting, Finance, Business Administration, or related field. * Experience working with: ERP systems, preferably SAP. * Skills: Strong analytical skills and high attention to detail. * Exposure to Customer Journey Management: Familiarity with managing the entire customer journey, including understanding various departments and systems involved in the process. * Experience Working with Multiple Departments: Exposure to collaborating with departments such as Marketing, Sales, Product Development, Delivery, Finance, and Supply Chain to drive efficiency and ensure seamless integration of processes. * Transaction Management: Experience working with complex transactions, including processing customer orders and payments, ensuring accuracy and efficiency. * Knowledge of: Journal Entries, accounting adjustments, and reconciliations (general ledger and subledger). * Basic Understanding of Revenue Management: Familiarity with analyzing and optimizing revenue management processes to identify opportunities for improvement and implement changes. * Strong command of the English language, both written and spoken. **Preferred technical and professional experience** • Customer Journey Optimization: Exposure to analyzing customer journeys to identify areas for improvement, ensuring seamless integration of processes across the organization. • Cross-Functional Collaboration: Experience working with multiple departments, including Marketing, Sales, Product Development, Delivery, Finance, and Supply Chain, to drive efficiency and revenue growth. • Process Improvement: Familiarity with identifying opportunities to increase revenue and implementing strategies to achieve this goal, contributing to revenue management. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.