Commercial & Investment Bank - Business Manager - Senior Associate/Vice President

Join us as a Business Manager and be at the center of driving AI and Technology transformation initiatives for Operations. You will have the opportunity to partner with senior leaders, influence strategy and deliver measurable outcomes. You can grow your career, develop your skills and make a meaningful impact in a collaborative and inclusive environment 

As the Vice President within Corporate & Investment Bank (CIB) Operations Business Management, you will help drive the strategy, governance, and execution of priority transformation initiatives across CIB Operations, including the ambitious Vision 2030 agenda. You will partner with senior leaders across Front Office, Operations, Finance, Technology, and Business Management to translate strategy into actionable roadmaps, deliver measurable outcomes, and provide executive-level transparency on progress, risks, and value delivery.

This role requires a strategic, execution-focused leader with strong governance discipline, excellent stakeholder management skills, and the ability to lead cross-functional initiatives in a complex global organization.

Job Responsibilities

• Drive the execution, governance, and acceleration of strategic transformation initiatives across CIB Operations, ensuring delivery against scope, timeline, budget, and business outcomes.
• Operationalize delivery plans by maintaining clear milestones, dependencies, success metrics, and executive reporting.

• Run effective governance (forums, operating rhythms, decision cadences) that drives accountability, transparency, and rapid decision-making; surface and unblock bottlenecks.

• Proactively manage delivery health across the portfolio: progress, adoption, benefits realization, risks, issues, dependencies, and controls—driving timely escalation and resolution.

• Deliver executive-ready communications (materials, readouts, decision papers) that clearly articulate progress, trade-offs, issues, decisions required, and recommended actions.

• Enable cross-functional coordination by building alignment across stakeholders, clarifying roles and responsibilities, and driving follow-through across teams.

• Support thought leadership and special projects across topics such as Workforce of the Future, skills & learning, communications and colleague engagement, and value/ROI measurement—shaping crisp narratives, points of view, and executive-ready artifacts.

• Support the Managing Director, CIB Operations CFO’s agenda, including driving delivery of the CFO-sponsored strategic priorities and “book of work” (planning, stakeholder alignment, governance, and executive communications).

• Support the wider CIB Operations senior management team by enabling alignment across priorities, representing the CFO office in key forums as needed, and helping drive consistent messaging and execution discipline.

• Own the operating cadence for priority initiatives (e.g., quarterly planning, progress reviews, and action tracking), ensuring follow-through, clear decisions, and timely escalation of risks and dependencies.

Required qualifications, capabilities, and skills

•  Bachelor’s degree required;

• Relevant experience managing large-scale transformation initiatives.

• Experience in financial services, strategy consulting, or technology — ideally in strategy, transformation, business management, chief operating office or chief of staff roles.

• Proven ability to lead complex cross-functional initiatives and engage, influence, and build relationships with senior executives, business leaders, and key stakeholders.

• Strong verbal and written communication skills, including the ability to simplify complex topics for senior audiences and drive decision making.

• Strong analytical, problem-solving, and project management skills, with experience tracking performance, risks, dependencies, and outcomes.

• High proficiency in PowerPoint, Excel, and analytical tools used to develop executive materials, reporting, and data-driven insights.

• Comfortable working with ambiguity, managing competing priorities, and delivering results in a fast-paced environment.

Preferred qualifications, capabilities and skills 

• MBA or relevant advanced degree preferred.

• Financial services experience preferred, with knowledge of markets, payments, banking, operations, technology, or business management environments.