Public Area Manager (Vietnamese)
As a Public Area Manager, together with your Head of department, you are responsible your department to deliver an excellent guest experience and follow Hilton standards. At Hilton, our promise is “to ensure every Guest feels cared for, valued and respected”, which means we need you to live our Hilton Values and embrace our Hilton Blue Energy Culture which you will be shared and trained when you join us.
The Responsibilities:
Assist the Head of department with recruiting, managing, training and developing the Team Members
Assist the Head of department with setting departmental objectives, work schedules, budgets, policies, and procedures
Responsible for department/ outlet targets and budgets.
Maintain a sound financial business mind-set, effective decision making; demonstrates honesty/integrity, leads by example and always looks for self-improvements.
Monitor the appearance, standards, and performance of the Department Team Members with an emphasis on training and teamwork.
Monitor staffing levels to meet cover business demands
Allocate work duties to Supervisor/Team Members
Maintain good communication and working relationships with all hotel departments
Conduct monthly communication meetings, in the absence of the Head of department, and produce minutes.
Have a good understanding of the Hotel’s emergency procedures, Hotel security, fire regulations and all health and safety legislation and ensure implementation of those related to your department
Have knowledge of the department procedures and standards; ensure the implementation all department procedures and standards.
Have knowledge of the hotel, its services, and facilities
Handle equipment, tools, keys and supplies in proper way, kept in good working condition, regularly inspected, following instructions as directed, and ensure the team does the same.
Report maintenance deficiencies and items in need of repair and follow up to make it done
Report hazard issues and follow up to make it done
Carry out lost and found procedures
Ensure the standards of cleanliness and orderliness of all working areas
Be environmentally aware
Handle guest inquiries, requests and resolves guest complaints using MIR (Make It Right).
Ensure an exceptional level of customer service delivery at all times by providing personal assistance to the guests with a professional, pleasant and positive manner at all times.
Be proactive and observant in service to identify guest needs before being asked.
Practice Hilton grooming standards including uniform dress code, cleanliness and personal hygiene
Manage Guest requests in a timely and efficient manner
The Qualification:
Have required Certificates for the position as per Vietnam’s law.
2-3 years of related experience
2+ years of management or supervisory experience
Knowledge of departmental and hotel operations
Knowledge of computers and training techniques
Good communication skills, fluent in Vietnamese
Ability to read, write, and speak English language to communicate effectively
Ability to exercise judgment in evaluating situations and in making sound decisions
Knowledge of various computer programs, such as Word and Excel
Creative and innovative approach to problem solving
Methodical and well organized
Excellent leadership, interpersonal and communication skills
Strong organizational, planning and analytic skills
Excellent attention to details
A passion for delivering exceptional levels of Guest service
Positive attitude
Excellent grooming standards
Ability to work with ownership as well within a team
Flexible, reliable, accountable and resilient
A passion for being on a winning team
Strong work ethic
Ability to work under pressure
Able to travel for business (if required)
Experience in First Aid
Have Firefighting qualification