Strategy & Operations Senior Manager

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

This role serves as a strategic leader supporting the Direct Phone Sales (DPS) organization, including the Allstate and National General call centers, Direct Agency, and Direct Auto retail stores. The position is responsible for leading the centralized activation and enablement function that helps DPS execute growth strategies, accelerate adoption of priorities, strengthen sales capabilities, and drive operational excellence across the channel.

This leader oversees both the DPS Change Management & Activation team and the Knowledge Management & Sales Process Mastery team, creating an integrated approach to communication, training, knowledge delivery, sales effectiveness, and organizational readiness. The role acts as a trusted advisor to DPS senior leadership, bringing strategic perspective, innovative ideas, and actionable solutions that help the business achieve aggressive growth objectives while maintaining a strong employee and customer experience.

Success in this role requires balancing speed with strategy in a fast-paced environment, building strong stakeholder relationships across functions, and demonstrating the value of a centralized support model through measurable business outcomes.

Strategic Leadership & Business Partnership

• Serve as a strategic partner to Direct Phone Sales leadership, helping translate business priorities into actionable activation, enablement, and adoption strategies.
• Provide thought leadership and external perspective to identify opportunities, challenge assumptions, and improve business performance.
• Develop and execute strategic plans that support DPS growth objectives across call centers, Direct Agency, and retail store operations.
• Ensure enablement strategies align with broader enterprise goals while meeting the unique needs of the direct sales channel.
• Move with urgency while maintaining strategic discipline to support a rapidly evolving business environment.

Change Management & Activation

• Lead the development and execution of activation strategies that drive awareness, understanding, adoption, and sustained utilization of business initiatives.
• Create comprehensive activation plans that enable frontline leaders and sales professionals to successfully implement change.
• Establish feedback mechanisms to gather field insights and continuously improve deployment approaches.
• Partner with business leaders to identify adoption barriers and implement solutions that accelerate results.
• Measure and report activation effectiveness using business, performance, and employee adoption metrics.

Knowledge Management & Sales Process Mastery

• Lead the strategy and execution for knowledge management, ensuring frontline teams have access to accurate, timely, and actionable information.
• Drive continuous improvement of sales processes, tools, and workflows that enable consistent execution across DPS channels.
• Establish governance and standards for knowledge content, sales process documentation, and operational best practices.
• Simplify complex information to improve user experience, increase productivity, and reduce friction for frontline teams.
• Foster a culture of continuous learning and process excellence.

Stakeholder Management & Influence

• Build strong partnerships with DPS leadership, Distribution, Product, Marketing, Operations, Technology, Learning, and enterprise support teams.
• Influence decision-making through data, business insights, and a deep understanding of frontline needs.
• Demonstrate the value of a centralized enablement organization by delivering scalable solutions that improve efficiency and drive business outcomes.
• Align cross-functional partners around common priorities and shared accountability for successful execution.

Analytics & Continuous Improvement

• Leverage data and insights to identify trends, assess effectiveness, and inform strategic decisions.
• Monitor key performance indicators related to adoption, sales performance, productivity, and employee experience.
• Identify opportunities to streamline processes, eliminate inefficiencies, and improve organizational effectiveness.
• Champion a test-and-learn mindset that supports innovation, experimentation, and rapid scaling of successful practices.

STeam Leadership

• Lead and develop a high-performing team responsible for change activation, knowledge management, communications, and sales process mastery.
• Create a culture of accountability, collaboration, innovation, and continuous improvement.
• Coach team members to operate as strategic consultants and trusted business partners.
• Foster an environment that balances execution excellence with long-term strategic thinking.

Preferred Experience & Qualifications

• Bachelor's degree preferred.
• 10+ years of experience in strategy, operations, business transformation, sales enablement, change management, learning, or related disciplines.
• Demonstrated success supporting large-scale sales organizations or customer-facing operations.
• Strong executive presence with exceptional stakeholder management and influencing skills.
• Proven ability to lead through ambiguity and execute effectively in fast-paced environments.
• Experience building and scaling centralized support, enablement, or operational excellence functions.
• Strong business acumen and ability to connect activation strategies directly to business results.
• Exceptional analytical, communication, and organizational leadership capabilities.

Skills

Analytical Thinking, Employee Supervision, Process Improvements, Strategic Collaborations, Strategic Objectives

Compensation

Success Profile
The ideal leader is energized by growth and thrives in a dynamic environment. They bring strategic thinking, strong business partnership skills, and a passion for helping frontline teams succeed. They understand how to balance speed and execution with thoughtful planning and can effectively demonstrate how a centralized enablement model accelerates business outcomes, strengthens employee effectiveness, and enhances the customer experience. With significant investment, ambitious growth goals, and a culture that embraces testing and learning, DPS offers a unique opportunity to drive meaningful impact across one of the company's most important growth channels.

The candidate(s) offered this position will be required to submit to a background investigation.

 

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

 

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.