This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Contact Center Agent 1 based in the United States.
This fully remote contact center role is focused on delivering high-quality, compassionate customer support across multiple communication channels including phone, chat, email, and web.
You will serve as the first point of contact for consumers, helping to resolve inquiries, route requests, and ensure timely and effective service delivery.
The role requires strong communication skills and the ability to handle a high volume of interactions while maintaining empathy and professionalism.
You will work closely with internal teams and external stakeholders to support issue resolution and improve the overall consumer experience.
A key part of your work will be understanding customer needs, providing clear guidance, and ensuring each interaction reflects a positive service experience.
You will operate within established service standards and performance metrics in a fast-paced, structured contact center environment.
This is a mission-driven role where every interaction contributes to better access to care and support for members and patients.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Contact Center Agent 1 based in the United States.
This fully remote contact center role is focused on delivering high-quality, compassionate customer support across multiple communication channels including phone, chat, email, and web.
You will serve as the first point of contact for consumers, helping to resolve inquiries, route requests, and ensure timely and effective service delivery.
The role requires strong communication skills and the ability to handle a high volume of interactions while maintaining empathy and professionalism.
You will work closely with internal teams and external stakeholders to support issue resolution and improve the overall consumer experience.
A key part of your work will be understanding customer needs, providing clear guidance, and ensuring each interaction reflects a positive service experience.
You will operate within established service standards and performance metrics in a fast-paced, structured contact center environment.
This is a mission-driven role where every interaction contributes to better access to care and support for members and patients.
Accountabilities:
- Handle inbound and outbound consumer inquiries across multiple channels (phone, chat, email, web) in a timely and professional manner.
- Resolve non-clinical issues and complaints while ensuring a positive and empathetic customer experience.
- Build and maintain effective relationships with consumers, healthcare providers, and internal teams to support issue resolution.
- Apply strong communication and active listening skills to accurately understand and address customer needs.
- Operate within defined contact center standards, metrics, and service level expectations.
- Stay informed on organizational updates, processes, and tools through ongoing training and learning resources.
- Contribute to a collaborative team environment by sharing best practices and identifying opportunities for service improvement.
- High school diploma or equivalent required; bachelor’s degree in communications, English, public relations, or a related field preferred.
- Minimum of 1 year of customer service experience, ideally in a healthcare or high-volume service environment.
- Strong verbal and written communication skills with a customer-first mindset.
- Proficiency in Microsoft Office and basic PC systems.
- Ability to manage multiple tasks and work efficiently in a fast-paced contact center setting.
- Demonstrated empathy, patience, and professionalism when handling customer interactions.
- Bilingual skills may be required depending on operational needs.
- Strong problem-solving skills and ability to follow structured processes and guidelines.
- Hourly pay range: $17.49 – $21.80 per hour
- Medical, dental, vision, life, and disability insurance coverage
- Paid time off starting at 20 days annually plus 9 paid company holidays
- Employer-matched 401(k) retirement savings plan
- Flexible spending accounts (healthcare, dependent care, commuter benefits)
- Tuition reimbursement for eligible programs and degrees
- Referral bonus opportunities
- Career development, training, and opportunities for advancement including CEU credits
- Employee wellness and financial wellness programs