Payment Operations Associate, Pay Ins

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Payment Operations Associate, Pay InsFull-timeCompany DescriptionAre you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.What more do we need to truly be unstoppable? Perhaps, that is you! Who we are: Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world. Today we support more than 4,900+ clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.aJob DescriptionThe Opportunity: At Flywire, we are transforming the way the world moves money. As a Payment Operations Associate, Pay-Ins, you will play a key role in ensuring our global payment processes run smoothly, accurately, and efficiently. This position sits at the heart of our operations function and partners closely with Payment Operations, CMT Payouts, and Customer Support teams. You will also serve as a market subject matter expert, helping to strengthen partner relationships and continuously improve processes that support our customers worldwide.  Key ResponsibilitiesAccurately match incoming payments against customer payment requestsMonitor and control settlements from our payment partnersPerform foreign exchange conversions of customer funds in line with operational guidelinesProactively follow up on unresolved processing issues to ensure timely resolutionLiaise with both internal and external cross functional stakeholdersConduct payer KYC reviews in accordance with compliance requirementsLeverage qualitative and quantitative feedback to drive process improvements and operational excellenceQualificationsHere's what we are looking for: Tenure: Minimum of 2 years in a similar position within the Banking and/or Payments Industry.Education: BS/BA preferredLanguage Skills: Fluency in English is required; additional languages are a plusProfessional Experience: Comfortable working in a professional office environmentCommunication: Excellent written and verbal communication skills, with a natural ability to engage with customers dailyCustomer Focus: Strong phone etiquette and the ability to listen, understand, and resolve complex customer requestsProcess-Oriented: Ability to build and improve processes, identify inefficiencies, and proactively manage potential risksTechnical Skills: Proficient with Excel and familiar with online tools such as Google Apps, Salesforce, or similar platformsAnalytical Thinking: Strong problem-solving and analytical capabilitiesGrowth Mindset: Eager to learn, adapt, and continuously improveAdditional InformationWhat We Offer:Competitive compensationEmployee Stock Purchase Plan (ESPP)Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social mediaDynamic & Global Team (we have been collaborating virtually for years!)Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMatesBe a meaningful part in our...