Payroll Technical Support Engineer

Payroll Technical Support EngineerUS, United States · Permanent · RemoteOverviewApplicationAbout this job Apply Share job Job description We’re looking for a Technical Support Engineer (Payroll Focus) to support our US customers in managing mission-critical payroll workflows.This role combines technical troubleshooting with deep payroll product expertise. You’ll help customers navigate complex payroll scenarios, resolve issues impacting pay accuracy, and proactively prevent risks.This is a high-impact role where your work directly affects employees getting paid correctly and on time.There is a strong preference to fill this role in NYC with a hybrid schedule out of our office, but we will consider exceptional candidates who are based in EST or CST time zone and open to working remotely.Location Eligibility: While can be a remote position, HiBob is currently authorized to hire in the following states: AZ, CA. CO, CT, DC, FL, GA, IL, IN, KS, MA, MD, MN, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, WA. Job requirements 4+ years of technical support experience supporting Payroll applications, Payroll platforms, HRIS systems, or HR SaaS applicationsStrong understanding of payroll systems, payroll data flows, and payroll-related business processes - RequiredExperience in troubleshooting complex customer issues and performing root cause analysis.Experience supporting enterprise customers in a technical support or escalation environment.Experience working with APIs, integrations, webhooks, and data synchronization processes.Familiarity with SQL and database concepts, including the ability to query or analyze data during investigations.Ability to analyze workflows and identify configuration gapsDemonstrates a proactive, self-starter mindset with the ability to take initiative and drive tasks forward independently, requiring minimal supervisionNice to HaveCPP, FPC, or equivalent payroll certifications.Experience supporting multi-state payroll platforms.Experience supporting Payroll Administration products.Basic scripting or HTML/CSS knowledge.Experience working in a high-growth SaaS environment. Job responsibilities Own payroll-related escalationsInvestigate and resolve issues impacting payroll runs, taxes, benefits, and reportingSupport customers during critical payroll cycles with urgency and precisionEnsure accurate data flow between Bob and payroll systems/integrationsAct as a payroll expertAdvise customers on payroll configurations and best practicesTroubleshoot issues related to US payroll compliance and workflowsHelp customers understand how system setup impacts payroll outcomesBridge customers and productTranslate payroll challenges into product feedback and improvementsPartner with Product and Engineering on payroll-related enhancementsAdvocate for customer needs in technical discussionsDrive proactive improvementIdentify misconfigurations and potential risks earlyRecommend process improvements and system guardrailsContribute to documentation and payroll best practices Job benefits At HiBob, our people are at the heart of everything we do.We’re building a global village of ambitious, thoughtful, and talented Bobbers who want to do the best work of their careers. With a vibrant NYC office and remote teammates across the country, we’ve created an environment where people can be themselves, grow quickly, and make a real impact.Joining HiBob means working alongside exceptional people while being supported with competitive compensation, comprehensive benefits, and pre-IPO equity, including the perks below. Ownership & FinancialEquity in a global, high-growth HR tech SaaS leader401(k) with a 3% company match effective the month following your start date$2,500 employee referral bonus  Health & WellbeingMedical, dental, and vision coverage from day one$1,920 annual wellness stipend to support your physical and mental wellbeingAnnual Headspace membership and expanded wellness benefitsWorkplace FlexibilityHybrid working...