Account Manager

Account ManagerHybridAccount ManagementFull timeNew York, New York, United StatesShare this job DescriptionAccount ManagerRemote (US) | Account ManagementA bit about usGroundTruth is an advertising platform that turns real-world behavior into marketing that drives in-store visits and other real business results. We use observed real-world consumer behavior, including location and purchase data, to create targeted advertising campaigns across all screens, measure how consumers respond, and uncover unique insights to help optimize ongoing and future marketing efforts.With this focus on media, measurement, and insights, we provide marketers with tools to deliver media campaigns that drive measurable impact, such as in-store visits, sales, and more.Learn more at groundtruth.com.At Groundtruth, we believe that innovative technology starts with the best talent and have been ranked one of Ad Age’s Best Places to Work in 2021, 2022, 2023, & 2025! Learn more about the perks of joining our team here. A bit about youAccount Managers at GroundTruth are product experts that work in tandem with our Account Executives to keep our client’s success at the core of everything they do. Account Managers are expected to provide the highest level of strategic pre-sale planning (account planning/media planning) and post-sale (insights) customer support, while remaining focused on driving client KPIs. The Account Manager will provide superior customer service, resulting in the flawless execution of their campaigns against their client’s KPIs. This role requires a high degree of customer focus, standards of communication, numerical analysis, and project management. You willOwn pre- and post-sale operational support for the direct sales organization in a fast-paced, client-facing environment, managing priorities and meeting deadlines effectivelyUtilize campaign data, analytics, and insights (i.e. best practices, historical performance data, case studies, analytics tools, and campaign history) to inform strategyEnhance account team and client knowledge by building strategic account plans and driving successful sales strategiesTranslate data into compelling narratives through reportable insights, wrap-up reports, and quarterly business reviewsDevelop and maintain strong customer relationships, acting as a key point of contact for clients (both direct and via media agencies and trading desks)Actively participate in client meetings, clearly articulating opportunities and aligning solutions to client objectives using GroundTruth’s product suiteIdentify and drive upsell opportunities by proactively recognizing client needs and influencing investment decisionsSupport the Account Executive throughout the sales process while helping solve challenges, take ownership of outcomes, and navigate client stakeholdersYou haveThis is our ideal wish list, but most people don’t check every box on every job  description. So, if you meet most of the criteria below and are excited about the opportunity, and willing to learn, we’d love to hear from you.1–2 years of media experience in a client-facing or fast-paced environmentBachelor’s Degree or 3+ years of experience in a related field (ad tech, customer success, project management)Strong analytical and problem-solving skills, with the ability to interpret data, draw conclusions, and make recommendationsExcellent organizational and project management skills, with the ability to prioritize and deliver high-quality work on timeStrong written and verbal communication skills, with confidence engaging stakeholders at all levelsA strategic mindset, with the ability to understand and articulate sales opportunities at a client levelAdaptability and flexibility to pivot quickly in response to evolving business needsProficiency in Office Suite, PowerPoint or Keynote, and SalesforceTechnical aptitude with a willingness to learn and adopt new tools and technologiesOur valuesAt GroundTruth, we value GRIT and we seek candidates who share...