Technical Support Representative-Security Analyst

**Introduction** A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences. **Your role and responsibilities** * Monitor privileged/admin user activities across servers, endpoints, cloud, and applications * Review logs and alerts generated from SIEM, PAM, XDR, and monitoring solutions * Identify unauthorized, suspicious, or risky administrative actions * Investigate anomalies related to: * Privilege escalation * Unauthorized access * Policy violations * Account misuse * Configuration changes * Track administrative changes performed on: * Active Directory * Windows/Linux servers * Security tools * Network devices * Cloud infrastructure * Generate daily, weekly, and monthly monitoring reports * Coordinate with SOC, IAM, Infrastructure, and Audit teams * Support compliance and audit requirements * Escalate critical findings and assist during incident response activities * Maintain monitoring dashboards and documentation **Required technical and professional expertise** Knowledge of: * SIEM platforms * PAM solutions * Windows/Linux administration * Active Directory * Log analysis * Security monitoring **Preferred technical and professional experience** * Bachelor’s degree in Cybersecurity, IT, Computer Science, or related field * 1-5 years of experience in SOC, IAM, PAM, or security monitoring * Relevant certifications preferred: IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.