Senior Product Manager, Admin & Buyer Experience

Senior Product Manager, Admin & Buyer Experience LocationHub - SeattleEmployment TypeFull timeLocation TypeHybridDepartmentEngineering, Product, Design, and MarketingProductCompensationZone 1Base Pay: $206K – $258KSuperhuman offers a dynamic hybrid working model for this role. This flexible approach gives team members the best of both worlds: plenty of focus time along with in-person collaboration that helps foster trust, innovation, and a strong team culture.About SuperhumanGrammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company's products include Grammarly's writing assistance, Superhuman Docs's collaborative workspaces, Mail's inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at superhuman.com and about our values here.​The OpportunityEnterprise deals are won or lost with admins. At Superhuman, we're building the future of an AI-powered productivity suite — and we need someone to make the experience of buying, deploying, and managing it feel as fast and delightful as the products themselves.We're hiring a Senior Product Manager, Admin & Buyer Experience to own our cross-suite admin console. This role sits at the intersection of our two biggest bets — moving upmarket and becoming a true multi-product platform.You'll be building for the people who hold the keys: IT admins, line-of-business owners, procurement teams, and economic buyers who need a unified, seamless way to manage Superhuman across their organization. You will obsess over making the admin experience delighful and intuitive, remmebering that “Admins are users too.” Get this right and you unlock enterprise deployments at scale, as well as accelerate our multi-product growth.​OwnershipIn This Role, You Will:Own the product roadmap for the Superhuman Suite's admin console, including user provisioning, SSO, role-based access control, billing, and cross-product settingsDefine and improve the end-to-end buyer journey — from trial and first purchase through onboarding, renewal, and expansionPartner with Security, Legal, and Compliance to build admin capabilities that meet enterprise requirements for data governance, auditability, and access controlWork with Sales and CS to understand where admin and buyer friction slows deals or increases churn, and ship solutions that remove those blockersBuild intuitive self-serve admin experiences that empower IT teams to manage Superhuman at scale while reducing support burdenQualificationsYou have 5+ years in product management, with experience building admin, billing, or account management products in a B2B SaaS environment.You have a deep understanding of enterprise IT requirements — SSO, SCIM, RBAC, audit logging, and compliance frameworks.You have experience designing for multiple distinct user types, including IT admins, end users, and procurement or finance stakeholders.You have a proven ability to build simple, intuitive experiences for complex, multi-product systems.CompetenciesEnterprise Empathy: You deeply understand IT admins and economic buyers — their workflows, their constraints, and what it takes to earn their trust. You advocate for these often-overlooked users relentlessly.Systems Thinking: You design for scale and consistency across products while preserving the flexibility each product needs. You anticipate edge cases and build systems that hold up under real enterprise complexity.AI-First Operator: You embed AI into daily workflows, rituals, and decision-making. You model fluency, curiosity, and visible use of AI to raise the bar for speed, quality, and...