This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr QA Analyst and Support Business Analyst based in Canada.
This role sits at the intersection of quality assurance, business analysis, and client-facing support, contributing to the delivery of large-scale, integrated enterprise SaaS solutions for public sector clients.
You will play a key role in ensuring system reliability and service quality across complex workflows spanning multiple business domains such as benefits administration, finance, and payroll.
The position involves designing and executing comprehensive test strategies while also supporting ongoing production environments after go-live.
You will collaborate closely with developers, business analysts, and client stakeholders in a highly collaborative and fast-paced environment.
Beyond testing, you will act as a trusted point of contact for quality and operational support decisions, helping ensure smooth client operations.
This is a hybrid technical and business-facing role ideal for someone who enjoys problem-solving, continuous improvement, and client engagement.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr QA Analyst and Support Business Analyst based in Canada.
This role sits at the intersection of quality assurance, business analysis, and client-facing support, contributing to the delivery of large-scale, integrated enterprise SaaS solutions for public sector clients.
You will play a key role in ensuring system reliability and service quality across complex workflows spanning multiple business domains such as benefits administration, finance, and payroll.
The position involves designing and executing comprehensive test strategies while also supporting ongoing production environments after go-live.
You will collaborate closely with developers, business analysts, and client stakeholders in a highly collaborative and fast-paced environment.
Beyond testing, you will act as a trusted point of contact for quality and operational support decisions, helping ensure smooth client operations.
This is a hybrid technical and business-facing role ideal for someone who enjoys problem-solving, continuous improvement, and client engagement.
Accountabilities:
- Define, execute, and maintain comprehensive test strategies and test plans, including the creation of detailed test cases, scenarios, and data sets for functional and regression testing.
- Collaborate with functional leads, developers, and business analysts to refine testing scope, assess change impacts, and ensure full coverage of requirements.
- Perform end-to-end quality assurance activities, including test execution, defect tracking, root cause analysis, and validation of fixes across complex systems.
- Participate in and support ongoing services activities, including managing client requests, ensuring proper assignment, and tracking timely resolution.
- Review and validate client-facing communications, reports, and documentation to ensure accuracy, consistency, and quality standards.
- Support go-live and post-production environments by troubleshooting issues, analyzing business requirements, and ensuring service continuity.
- Mentor junior QA resources, contribute to peer reviews, and support continuous improvement of QA methodologies and operational processes.
- Provide expertise on system functionality to internal teams and clients, ensuring alignment between business needs and technical solutions.
- Bachelor’s degree in business administration, computer science, actuarial science, business analysis, or a related field.
- 5+ years of experience in software quality assurance, including at least 2 years in a senior QA role.
- Strong understanding of QA methodologies, test planning, test case design, and defect management in complex software environments.
- Experience working with enterprise SaaS platforms and exposure to multi-module systems (e.g., benefits, payroll, finance, or similar domains).
- Strong business analysis skills with the ability to interpret client needs and translate them into functional testing requirements.
- Excellent communication skills in English, with experience interacting with both technical teams and external clients.
- Proficiency in Microsoft Office tools, particularly Excel, and comfort working with modern enterprise technologies.
- Strong analytical mindset, attention to detail, and ability to manage multiple priorities in a deadline-driven environment.
- Customer-focused approach with strong ownership, accountability, and problem-solving abilities.
- Experience in interface testing and pension/HR administration systems is considered an asset.
- 100% remote work within Canada, with occasional travel for key client or team meetings (including the USA).
- Competitive compensation aligned with experience and responsibilities.
- Comprehensive benefits package including health, dental, and vision coverage.
- Retirement savings options including pension plan, group RRSP, and TFSA.
- Employee share purchase plan and performance-based incentives.
- Generous vacation allowance, well-being days, and access to a wellness expense account.
- Exposure to large-scale enterprise systems and diverse business domains.
- Strong opportunities for career growth within expanding client portfolios and evolving technology environments.