As a Lead Customer Experience Specialist here at Honeywell, you will enhance customer satisfaction by developing strategies, analyzing feedback, and driving improvements. Your insights will ensure exceptional service and support. You will report directly to our Sr. Customer Experience Supervisor and you’ll work out of our San Luis Potosí location on a Hybrid work schedule.
This role will report to the regional Customer Experience Supervisor and will be responsible for commercial and operational activities as part of the Order-To-Cash process: i.e. validation and booking of customer orders, managing order fulfillment activities, providing proactive updates to customers, managing physical & financial claims etc. with a strong alignment with all relevant internal functions as part of the end-to-end customer experience.
WE VALUE
- Proactive engagement in projects and process transitions within the department.
- Successful, timely accounting and lifecycle maintenance of all orders, contracts, and projects in the Honeywell systems.
- Responsible for updating customer accounts, including submitting requests in SAP for customer creation, extension, or amendment.
- Responsible for creating or extending materials in SAP operating system.
- Follow-up on approvals for customer creation, extension, or amendment.
YOU MUST HAVE
- 5+ years’ experience in a Customer Services or related field
- Experience working in a multi-discipline team/multinational environment
- Experience in reviewing and redesigning of processes
- Good understanding and operational experience to drive a One-Honeywell approach
- Advanced English level
WE VALUE
- Bachelor’s Degree
- Significant experience applying best practices in Customer & Product Support
- Excellent organization skills
- An ability to train others
- An ability to direct and motivate a team
- Experience with SAP, Customer Portals, Oracle, Excel, integrated reporting systems
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