About Blackhawk Network
Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.
Hybrid Flexibility: At Blackhawk Network, we balance deep remote work with two intentional collaboration days per week at our Crystal Lake Office, ensuring you have the tools and autonomy to make a real impact.
Overview
Coordinators are an essential component of BHN Operations. Utilizing both manual and automated processes, they are responsible for the packing, shipping, and quality assurance/control of every customer order fulfilled by Blackhawk Fulfillment Solutions. By adhering to Service Level Agreements (SLAs) and Global Quality Metrics (GQM), coordinators work collaboratively to ensure that each order is dispatched promptly and accurately
Responsibilities
- Maintaining a clean and organized working environment
- Picking, assembling, and sorting gift cards based on customer orders and client specifications
- Stuffing envelopes with customer carriers, gift cards, and other product
- Restocking supplies (cards, envelopes, paper, etc.)
- Executing projects and tasks to improve department needs and efficiency
- Performing routine cycle counts and inventory maintenance
- Following the expected workflow set forth by the management team
- Maintaining effective communication with management team
- Punctuality and adherence to BFS attendance policy
- Data entry
- Label creation and packaging of expedited shipments
- Performing quality checks
- Recognition, continuous improvement, and training
- Staging Frist Class and Expedited mail for pickups
- Ensuring picking aisles and stations are properly stocked
- Performs other miscellaneous duties as assigned
Qualifications
- Positive, professional attitude
- Willingness to learn and try new processes
- Motivated team player
- All-hands on deck mentality
- Ability to stand for multiple hours at a time
- Ability to sit for long periods of time
- Ability to adapt to changing department priorities and tasks, based on business needs
- Capable of lifting up to 40 lbs.
- Excellent written and verbal skills
- Attention to detail and accuracy of order fulfillment
- Analytical and Time Management skills
- Flexibility to work overtime
We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results. Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work.
Benefits
Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Blackhawk Network offers benefits including 401k with employer match, medical, dental, vision, 12 paid holidays throughout the year, sick pay accrual according to state law, parental leave, life insurance, disability insurance, accident and illness insurance, health and dependent care flexible spending accounts, wellness benefits, and paid time off for all full-time employees.
EEO Statement
Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Blackhawk Network encourages applicants with previous criminal records to apply to all positions and, pursuant to the San Francisco and Los Angeles Fair Chance Acts (and other “Fair Chance” laws), Blackhawk Network will consider for employment qualified applicants with arrest and conviction records. For Philadelphia applicants or jobs, please see a copy of Philadelphia’s ordinance on this topic by clicking this link: https://codelibrary.amlegal.com/codes/philadelphia/latest/philadelphia_pa/0-0-0-280104.