Director, Customer Success, APAC

SingaporeFull-timePosted Jul 15, 2026

Vantor is forging the new frontier of spatial intelligence, helping decision makers and operators navigate what’s happening now and shape what’s coming next. Vantor is a place for problem solvers, changemakers, and go-getters—where people are working together to help our customers see the world differently, and in doing so, be seen differently. Come be part of a mission, not just a job, where you can: Shape your own future, build the next big thing, and change the world.

Please review the job details below.

Director / Lead, APAC Customer Success - International Government

Job Description

About the Role

Vantor is seeking an APAC Customer Success Lead to lead the regional Customer Success function for International Government customers across Asia Pacific.

This role is responsible for post-sales customer success, technology adoption, customer health, retention, renewal readiness, and expansion support across strategic government, defence, intelligence, and national security accounts.

The successful candidate will lead a team of Customer Success Managers and work closely with Account Executives, Strategic Account Managers, Mission Solutions and Technical Sales, Channel, Technical Support Representatives, Services, Product, Engineering, Support, Operations, Finance, and global Customer Success leadership.

This role is based in Singapore and supports customers and internal teams across APAC.

Why It Matters

Vantor’s International Government customers operate in complex, mission-critical environments. They need more than access to data, platforms, or software; they need a partner who can help them adopt technology, embed capabilities into operational workflows, improve analyst effectiveness, and achieve measurable mission outcomes.

Reporting to the VP, Head of APAC, the APAC Customer Success Lead will transform the team from a primarily relationship- and service-management function into a proactive adoption and mission-outcomes organisation.

Key Responsibilities

Lead APAC Customer Success Strategy

Lead the APAC Customer Success function for International Government customers.
Align Customer Success priorities with regional business goals, strategic accounts, renewal risks, and growth opportunities.
Establish post-sales engagement models for strategic government customers, DAF / ground station customers, platform customers, and product subscription customers.
Represent APAC Customer Success in regional and global leadership forums.

Drive Adoption and Customer Outcomes

Own the post-sales customer lifecycle across product delivery, onboarding, adoption, operationalisation, value realisation, renewal, and expansion support.
Help customers move from product purchase to active operational usage.
Develop customer success plans that connect Vantor capabilities to customer mission workflows, analyst needs, operational tempo, and decision-making processes.
Monitor product utilisation, consumption patterns, revenue recognition, user engagement, awareness gaps, and workflow adoption.
Partner with Account Executives, Strategic Account Managers, Mission Solutions, Solutions Engineers, Solutions Architects, and Services to ensure smooth handoff from presales to post-sales success.

Own Customer Health, Risk, and Renewal Readiness

Maintain customer health indicators across executive engagement, usage, support experience, product adoption, renewal risk, aged debt, escalations, and expansion potential.
Lead customer reviews, including service reviews, customer business reviews, and executive business reviews.
Identify churn, renewal, adoption, and satisfaction risks early and coordinate mitigation plans.
Support the team in managing escalations, complaints, red events, and sensitive customer communications.

Transform the CSM Team to Drive Technology Adoption

Build a Customer Success organisation capable of driving technology adoption, not only managing relationships or service issues.
Develop repeatable playbooks for onboarding, adoption planning, user enablement, customer health reviews, usage monitoring, and expansion identification.
Ensure CSMs can identify use cases, adoption blockers, training needs, workflow gaps, and opportunities for deeper product utilisation.
Partner with GTM Enablement and Services to equip CSMs with relevant product, mission, geospatial, AI-enabled workflow, and services knowledge.
Create a regional CSM skills inventory and development plan.

Lead and Develop the APAC CSM Team

Manage and develop a geographically dispersed team of Customer Success Associates/Managers.
Set clear expectations, operating rhythms, performance goals, and development priorities.
Provide coaching, mentoring, feedback, and career development support.
Build a culture of customer focus, accountability, collaboration, continuous improvement, and measurable impact.

Partner Cross-Functionally

Work closely with Account Executives and Strategic Account Managers on account growth, renewal strategy, executive engagement, adoption risks, and expansion opportunities.
Partner with Mission Solutions and Technical Sales to ensure solution design can translate into successful post-sales adoption and measurable customer outcomes.
Work with Services to attach training, setup, configuration, integration, and mission support where needed.
Work with Product, Engineering, Support, Operations, Finance, and global Customer Success teams to capture customer requirements, product gaps, adoption blockers, service issues, and improvement opportunities.
Operate effectively in a global matrix organisation, influencing internal stakeholders across functions, regions, and leadership levels to drive timely resolution and customer outcomes.

Required Qualifications

Bachelor’s degree in Business, Engineering, Computer Science, Geospatial / GIS, Data Science, International Relations, Public Policy, or a related discipline; or equivalent practical experience.
10+ years of experience in Customer Success, account management, service management, technical program management, solution delivery, or related customer-facing roles.
5+ years of experience leading customer-facing teams across multiple countries or regions.
Experience supporting government, defence, intelligence, public sector, geospatial, data, software, SaaS, cloud, analytics, or mission-critical technology customers.
Proven ability to lead post-sales engagement across onboarding, adoption, customer health, renewal, and expansion.
Strong understanding of technology adoption, user enablement, customer lifecycle management, and value realisation.
Strong executive presence, with the ability to engage, influence, and build trust with senior government, military, defence, intelligence, and executive stakeholders.
Strong experience working in a complex global matrix organisation, with the ability to influence without direct authority across various teams in both customer-facing and internal teams.
Ability to translate complex customer needs, operational challenges, and mission objectives into clear customer success plans and adoption strategies.
Excellent written and verbal communication skills in English.
Ability to travel across APAC as required.

Preferred Qualifications

Experience with defence, intelligence, national security, GEOINT, remote sensing, imagery analysis, or spatial intelligence customers.
Experience with mission-critical software, geospatial platforms, AI-enabled analytics, cloud or hybrid deployments, ground systems, or secure government environments.
Experience transforming Customer Success from reactive support to proactive adoption, value realisation, and expansion.
Experience building customer success playbooks, health scorecards, adoption frameworks, executive review models, or user enablement programs.
Familiarity with imagery tasking, satellite operations, AI-enabled monitoring, 3D / terrain solutions, or mission workflow platforms.
MBA, Master’s degree, or postgraduate qualification in a relevant discipline is a plus.
Second APAC language is a plus.

EEO Policy: Vantor is an equal opportunity employer committed to an inclusive workplace. We believe in fostering an environment where all team members feel respected, valued, and encouraged to share their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, protected veteran status, age, or any other characteristic protected by law.