Agent Transitions Team Lead Vice President

Are you experienced in change management and have strong knowledge of Security Services? Then you found the right position for you! 

As an Agent Transitions Team Lead Vice President within the Network Management Agent Transitions team, you will operate across ambiguity, build strong relationships with senior stakeholders, and bring structure to a broad portfolio of strategic and ad hoc change. You will combine disciplined project delivery with a strong risk and control mindset, excellent communication skills and a genuine focus on developing people. Network Management’s Agent Transitions team is responsible for managing change projects that impact the agent bank and financial market infrastructure network, including transitions, expansions and restructures across the network. The Global Head of Agent Transitions will lead the team responsible for delivering complex, high-impact change across multiple lines of business, markets and regions.

Job responsibilities

• Lead a global team of Project Managers delivering strategic change across Securities, Cash and Legal Entity-related activity.
• Own the Agent Transitions project portfolio, including prioritization, resourcing, governance and oversight of active and emerging work.
• Act as a senior escalation point for risks, issues and decisions that may affect delivery, client outcomes or market readiness.
• Build and maintain strong relationships with senior stakeholders across Product, Operations, Technology, Legal, Compliance and Network Management.
• Partner with Global and Regional Heads to ensure a consistent approach to transition activity across the network.
• Oversee delivery plans from evaluation and planning through to execution, stabilization and post-implementation review.
• Ensure strong documentation, controls and reporting are in place to support senior management oversight and audit readiness.
• Lead ad hoc strategic projects and drive continuous improvement across processes, governance, reporting and stakeholder engagement.
• Act as delegate for LOB Representative responsibilities, including chairing forums when required and keeping stakeholders informed on status, risks, and escalations.
• Serve as Single Point Of Contact for Recovery, Resolution, and Resiliency activities, including Exit Plan queries, Recovery Plan inputs, and crisis-management or exit-planning support.
• Develop talent, encourage practical innovation and foster an inclusive, collaborative and high-performing team culture.

Required qualifications, capabilities, and skills

• Significant experience in program, project or change management within financial services.
• Strong knowledge of Securities Services, post-trade operations, Global Markets or related network activity.
• Experience working with senior stakeholders, including Product, Operations, Technology, Legal and Compliance.
• Proven ability to manage governance, prioritization, risk, issues, dependencies and senior reporting.
• Strong written and verbal communication skills, with the ability to produce concise senior-level updates.
• Experience managing teams, developing talent and supporting career progression.
• Strong focus on controls, accountability and clear delivery outcomes.

Preferred qualifications, capabilities, and skills

• Experience in Network Management, Agent Bank, Custody, Clearing, Cash or Securities Operations.
• Knowledge of legal entity change and its impact across products, markets and operating models.
• Experience coordinating delivery across external providers, custodians, market infrastructures or vendors.
• Experience managing regional and global stakeholders across different time zones.
• Experience improving project governance, portfolio transparency or resource allocation.
• Experience leading innovation initiatives or embedding new ways of working.
• Experience building high-performing teams and developing future leaders.