Contract IT Infrastructure Engineer

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Contract IT Infrastructure Engineer ContractCompany DescriptionEurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.The Eurofins network is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across its companies around the world.We’re proud to be an armed forces-friendly place to work and welcome applications from reservists, armed forces veterans (including the wounded, injured and sick), as well as cadet instructors, and military spouses and partners.If you want to continue to help make our world a safer and healthier place, then apply for the role below and become a part of the extraordinary Eurofins networkJob DescriptionUnfortunately, we are unable to offer sponsorship for this role. Due to travel requirements for this role, candidates must have the right to work in both the UK and Ireland.The purpose of this role is to provide IT Infrastructure support and delivery services to users and supported sites across Ireland and the United Kingdom as part of a centrally managed IT Infrastructure team.This is a six month fixed term contract working 37.5 hours a week - Monday to Friday 09:00 till 17:00. Hours may vary depending on business needs. Regular travel across Ireland will be required, therefore you must have a full driving licence. End user compute support and service delivery. Provide desk-side and remote IT support to users across supported sites, diagnosing and resolving hardware, software and connectivity issues in line with agreed service standards.Provide local technical support for IT Infrastructure equipment and services, including (but not limited to) end user devices, servers, VoIP telephony and network infrastructure, working within defined scope and procedures.Install, configure and maintain end user devices and associated equipment (including PCs, laptops, peripherals and mobile devices) in accordance with Company standards and procedures.Support the full lifecycle of end user compute services, including device provisioning, replacement, fault resolution and secure decommissioning.Support the management of end user device assets.Deliver a consistently high standard of internal and external customer service, maintaining a professional and user-focused approach at all timesMaintain a working understanding of adjacent infrastructure domains (e.g. servers, networks, voice services) sufficient to collaborate effectively with specialist teams and support local delivery activities.Provide deeper technical support and resolution for specialist or isolated environments.Log, manage and progress Incidents and Service Requests in line with agreed KPIs and SLAs, ensuring accurate updates, timely resolution and appropriate escalation.Raise and implement Change Requests in accordance with change management processes.Create, maintain and update technical and operational documentation, including SOPs, FAQs and site documentation, to support consistent service delivery and effective remote support.Contribute to the identification of improvement opportunitiesThe role may require work to be undertaken at sites in both the United Kingdom and Ireland. Candidates must therefore hold, or be able to obtain, the appropriate right to work and travel permissions required to undertake duties in both jurisdictions. Any limitations should be discussed during the recruitment...