Manager, Customer Success

Skip to main content Saved Jobs (0) Job Alerts EN Deutsch (German) English (English) 日本語 (Japanese) Search Jobs Keywords Location Search Jobs Close Button Security Awareness! Read more to learn about how we're keeping job seekers safe. Palo Alto Networks is on a mission to keep the digital world safe, and this extends to job seekers as well. Please be mindful of a current bad actor practice of recruiters impersonating us. If you receive an email from someone who does not have a @paloaltonetworks.com email address, please do not respond or engage. Job Details Revolutionizing protection. Define what’s next in cybersecurity. Manager, Customer Success Bengaluru, Karnataka, India Global Customer Services Ref ID: JR-019374 Apply Save Job Current Employees, apply here Our MissionAt Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.Who We AreIn order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.Job SummaryAs an Enterprise Customer Success Manager (CSM), you will shift the focus of customer management from a standard, task-driven process to an insight-driven strategy. In this role, you will own the entire lifecycle management of our highest-value enterprise accounts—guiding clients seamlessly from post-sale onboarding to strategic optimization and renewal.You will serve as a strategic business partner and advisor, completely responsible for driving the deployment and full adoption of Prisma Airs and our broader Enterprise AI security product portfolio. By partnering closely with client stakeholders and C-suite executives (such as CISOs and CTOs), you will ensure that automated security workflows deliver clear business value, maximum return on investment (ROI), and long-term partnership growth.Key ResponsibilitiesEnd-to-End Lifecycle Management: Act as the ultimate owner of the customer journey, managing everything from initial onboarding and feature adoption to risk management, retention, and account expansion. Ensure the customer’s overall business objectives are continuously achieved.Strategic AI & Product Adoption: Guide enterprise customers on how to effectively embed and adopt our AI-powered security features directly into their daily corporate workflows. Ensure clients maximize their investment by actively using our products to automate repetitive processes securely.Business Impact & Executive Reviews: Analyze customer health metrics and product usage trends to proactively address drop-offs in engagement, prevent churn, and uncover expansion opportunities. Prepare and deliver strategic Quarterly and Executive Business Reviews (QBR/EBR) that focus heavily on measurable business outcomes and security ROI.Cross-Functional Advocacy &...