Cust Exp Professional

• Interacts with customers prior to and after sale/Service
• Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.
• Develops and maintains positive customer relations.
• Coordinates w/ various functions within the company to ensure customer requests are handled appropriately and in a timely manner.
• Substantially impacts the relationship between Honeywell and the customer.
• Process Day to Day Order/Billings/PR
• Clear Backlogs and does backlog management 
• Dose escalation management and train the team
• Respond Customer Queries and Claims (non Disputes).
• Collaborate with different cross functions for Customer Resolutions and Process Improvement.
• Work with Dispute Team to manage the disputes
• Reporting of process to the leadership and business
• Support the team as subject matter experts and drive trainings and update session/Change management.
• Added advantage six sigma project and usage of tools 

 

Skills Required:

• Any Graduate with minimum 2 years of experience. 
• Highly adaptable and able to learn new technologies quickly. 
• Encourage & Follow Honeywell Behavior/policies.
• SAP- Order Management/Billing/Purchase requisition/Ordering 
• Salesforce | Case Management
• O2C knowledge
• MS Excel, PPT ( added advantage BI reporting, Maco or any automation skills)