Customer Success Account Manager Manager (CSAM Manager)

Customer Success Account Manager Manager (CSAM Manager) | Microsoft Careers Skip to main content Microsoft Careers Careers Careers Search Search jobs Sign in Single PositionView All JobsCustomer Success Account Manager Manager (CSAM Manager)Australia, Australian Capital Territory, CanberraApply nowAdd to cartFind out how well you match with this jobUpload your resumeJob descriptionCompany and benefitsJob number200043276Date postedJul 21, 2026Work site3 days / week in-officeTravelLess than 25%ProfessionCustomer SuccessDisciplineCustomer Success Account MgmtRole typePeople ManagerEmployment typeFull-TimeOverviewAs a Customer Success Account Manager Manager (CSAM Manager), you will lead a team of Customer Success Account Managers responsible for driving customer success, cloud and AI adoption, business value realisation, support excellence, and long-term customer growth across a portfolio of strategic customers.You will create clarity, generate energy, and deliver success through a high-performing team that helps customers achieve their business outcomes while maximising the value of their Microsoft investments. Working across Sales, Customer Success, Engineering, Support and Partner organisations, you will drive a customer-centric culture focused on measurable outcomes, proactive engagement and operational excellence.This role requires an experienced people leader who can coach and develop talent, influence executive stakeholders, orchestrate cross-functional collaboration, and scale customer success through disciplined execution and leadership.ResponsibilitiesLead and Develop a High-Performing TeamRecruit, coach, develop and retain a diverse team of Customer Success Account Managers.Build a culture of accountability, inclusion, growth mindset and customer obsession.Conduct performance coaching, talent reviews, succession planning and career development activities.Empower team members to operate strategically with customers while delivering measurable business outcomes.Deliver Customer Success and Business OutcomesEnsure customers realise value from Microsoft Cloud, AI and Support investments.Drive customer adoption, consumption growth, operational excellence and business transformation outcomes.Lead customer success strategies that align customer goals with Microsoft capabilities.Champion value realisation and outcome-based engagement motions across the customer lifecycle.Drive Renewal Health and Long-Term Customer ValueEnsure teams proactively engage customers to maximise support and success investments.Drive renewal readiness, customer satisfaction and ongoing value delivery.Foster trusted executive relationships that strengthen customer confidence and long-term partnerships.Remove organisational blockers that impact customer success and business outcomes.Orchestrate One Microsoft ExecutionPartner across Sales, Technical Specialists, Solution Architects, Support Engineering and Partners to deliver an integrated customer experience.Drive alignment across stakeholders to accelerate customer outcomes and successful transformation programmes.Promote collaboration across cloud workloads and solution areas to maximise customer value.Deliver Operational ExcellenceEstablish clear rhythms of business and accountability frameworks.Use data-driven insights to monitor customer health, business performance and team effectiveness.Drive disciplined execution of customer success plans, governance, risk management and strategic account planning.Identify opportunities for continuous improvement and scale effective practices across the organisation.Model Leadership ExcellenceDemonstrate Microsoft's leadership principles through creating clarity, generating energy and delivering success.Foster an environment where people can do meaningful work, grow their capabilities, and reach their full potential.Drive employee engagement and...