Process Delivery Specialist

**Introduction** A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences. **Your role and responsibilities** As a Procure to Pay (P2P) Process Delivery Specialist focused on Accounts Payable, you will support the efficient execution and governance of end-to-end AP operations, ensuring timely invoice processing, payment compliance, vendor support, and operational excellence. You will leverage your expertise in invoice management, purchase order validation, vendor coordination, reconciliations, and AP controls to ensure accurate and compliant financial operations. Your primary responsibilities will include: • Manage Accounts Payable Transactions: Oversee daily Accounts Payable activities including invoice processing, , invoice reconciliation, payment support, and exception handling to ensure transactions are processed accurately and within SLA. • Support Invoice Resolution and Vendor Management: Act as a key point of contact for vendor inquiries and internal stakeholders, supporting timely resolution of invoice discrepancies, blocked invoices, payment issues, and PO mismatches. • Ensure Compliance and Process Accuracy: Apply AP policies, controls, and procurement guidelines to ensure compliance with company standards, audit requirements, and financial controls throughout the invoice-to-pay lifecycle. • Drive Continuous Improvement: Identify process gaps and improvement opportunities within Accounts Payable operations, supporting initiatives that enhance efficiency, reduce manual effort, improve turnaround times, and strengthen operational performance. **Required technical and professional expertise** • Exposure to Procurement Operations: Experience working with procurement transactions, including requisitioning, purchasing, receiving, and accounting for services. • Understanding of Supply Management: Exposure to supply management, vendor selection, purchase orders, invoice reconciliation, contract management, and accounts payable. • Familiarity with Related Processes: Experience working with related processes, such as global payments, e-commerce, order processing, and credits management. • Problem-Solving Skills: Exposure to analyzing and solving complex problems in a procurement or supply management context. • Strong command of the English language, both written and spoken **Preferred technical and professional experience** • Understanding of E-commerce: Experience working with e-commerce platforms and processes, including order processing and credits management, to maintain efficient and effective procurement operations. • Knowledge of Global Payments: Exposure to global payment processes and systems, including payment terms and currency exchange, to ensure seamless and efficient procurement transactions. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.