Sr. Mgr, Business Operations Mgmt

Skip to main contentJOBSDASHBOARDPROFILECURRENT EMPLOYEEJOIN TALENT NETWORKSign InEnglishSingle PositionView All JobsSr. Mgr, Business Operations MgmtUS-CA-Fremont (1003)Apply nowAdd to cartFind out how well you match with this jobUpload resumeJob descriptionAbout LamRequisition ID200947Date posted07/15/2026Work Location ModelOn-site FlexWork LocationFremont-CAWork CountryUnited StatesThe group you’ll be a part of The Business Development and Sales Operations (BDSO) organization supports Lam’s Global Customer Operations (GCO) team by enabling customer success, profitable growth, and predictable business execution. Within BDSO, the Sales Systems and Digital Transformation teams deliver scalable CRM sales system capabilities, process improvements, data and reporting solutions, and user enablement that help global sales, account teams, product groups, and business leaders work more efficiently and make faster, better-informed decisions. You will be part of the BDSO exciting Digital's transformation team.The impact you’ll make Provide inputs for future state process/procedural improvementsSupport and represent GCO/ BDSO's business units' needs to the broader teamApprove the to-be process flows, KPI, and organization to support the process flowsSupport workstream + functional Lead to map persona journeys, use cases/requirements, test case scenarios to executable objectivesReview the design of personas, use cases, test case scenarios, documentation, and training materialsSupport and/ or approve go no go decisionApprove data conversion was performed completely and accuratelyDevelop a good understanding of the new system and act as a subject matter expert post go live including training stakeholders and providing CIP roadmapsDrive adoption and acts as a change agent for the operationalization of newly defined processes, procedures, workflows, and systems within the functionSupport hyper care and change management teams with training and change-related activitiesWhat you’ll do Validate current state processes, procedures, standards, and business rulesWork cross-functionally to map current state processes, procedures, standards, and business rulesDrive continuous process improvements to help the operations scale in alignment with company strategyApprove changes to business rules, processes, and policiesAssess data and confirm analysis results​Establishe measurable goals that are aligned with Digital Transformation objectivesSupport business priorities and dependencies to create the business roadmaps Provide and validates business requirements and deliverables as they pertain to their area of expertise/workstreamContribute to business process re-engineering, change management approach & engagementSupport the systems that will be implemented to support the processesWho we’re looking for The candidate should Possess end‑to‑end process expertise in CPQ (Configure, Price, Quote) , CRM, and order to cash processes.Be a strategic, self‑driven global collaboratorTrusted representative and voice for the business unit in corporate settingsDemonstrated customer‑centric change leadership capabilityProficient at change communication with a global engagement mindsetBachelors / Masters with 10 years of industry experience with CRM platforms such as Microsoft Dynamics, Salesforce, or SAP CRM  (semiconductor industry is a plus) Preferred qualifications CRM and Sales Systems: Hands-on experience with CRM platforms such as Microsoft Dynamics, Salesforce, or SAP CRM; Microsoft Dynamics experience is preferred.Business Analysis Skills: Experience gathering requirements, writing user stories and acceptance criteria, documenting processes, mapping workflows, and translating business needs into system requirements.Experience: >10 years in business analysis, CRM systems, sales operations, enterprise applications, or digital transformation programs.Process and Data: Strong understanding of sales processes, opportunity management, pipeline management, CRM...