Senior Business Process Consultant – ITAM, HAM, SAM

CanadaFull-timePosted Jul 8, 2026

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Business Process Consultant – ITAM, HAM, SAM based in Canada.

This role is designed for an experienced consultant who can lead enterprise-scale IT asset management transformations and help organizations maximize the value of their technology investments.
You will serve as a strategic advisor, guiding clients through business process optimization, platform adoption, and digital transformation initiatives.
Working across business and technical teams, you will translate complex operational challenges into scalable solutions and measurable outcomes.
This position offers the opportunity to influence enterprise workflows, mentor delivery teams, and shape best practices within a rapidly evolving technology environment.
You will collaborate with executive stakeholders and technical experts to design solutions that improve efficiency, governance, and cost control.
The ideal candidate combines deep ServiceNow ITAM expertise with strong consulting, leadership, and stakeholder management capabilities.
Your work will directly contribute to creating smarter, more efficient asset management experiences for global organizations.

Accountabilities:

The Senior Business Process Consultant – ITAM, HAM, SAM will lead business process consulting engagements, optimize asset management strategies, and help organizations achieve measurable value through technology transformation. Key responsibilities include:

Lead enterprise-scale business process discovery, analysis, and design initiatives focused on IT Asset Management, Hardware Asset Management, and Software Asset Management.
Advise clients on aligning business objectives with platform capabilities, industry best practices, and long-term transformation strategies.
Act as a trusted advisor to executive stakeholders, providing guidance on business transformation, process improvement, and change management.
Design scalable business process architectures and service models that support operational efficiency and sustainable cost optimization.
Collaborate with solution architects, technical teams, and delivery specialists to develop outcome-focused implementation strategies.
Mentor Business Process Architects and Business Analysts by providing leadership, coaching, and quality oversight.
Develop and improve consulting methodologies, frameworks, playbooks, and delivery standards to enhance organizational capabilities.
Identify potential delivery risks, recommend mitigation strategies, and ensure successful project execution.
Support innovation initiatives, thought leadership activities, and knowledge-sharing efforts through industry contributions, presentations, and documentation.
Drive continuous improvement by gathering feedback, analyzing engagement outcomes, and implementing process enhancements.

Requirements:

The ideal candidate is a strategic and hands-on consultant with strong expertise in ServiceNow asset management solutions and enterprise business transformation. Required qualifications include:

5+ years of hands-on experience implementing ServiceNow IT Asset Management (ITAM), Hardware Asset Management (HAM), and Software Asset Management (SAM) solutions.
Deep knowledge of business process architecture principles, service design, and enterprise workflow optimization.
Proven ability to lead complex transformation initiatives while balancing strategic vision with hands-on execution.
Strong experience working with executive stakeholders and communicating complex asset optimization strategies to both business leaders and technical teams.
Excellent leadership and mentoring skills, with experience supporting distributed or global teams.
Ability to navigate ambiguity, influence stakeholders, and drive organizational change.
Strong understanding of value realization, outcome mapping, and aligning IT initiatives with business objectives.
Experience working in complex enterprise environments with multiple stakeholders and competing priorities.
Exceptional communication, consulting, and problem-solving skills.
A customer-focused mindset with a strong commitment to delivering measurable business outcomes and sustainable improvements.

Benefits:

Fully remote work environment with flexibility and trust-based culture.
Opportunity to work on high-impact IT Asset Management transformation projects with leading organizations.
Collaboration with multidisciplinary experts across IT operations, artificial intelligence, and financial operations.
Opportunity to influence enterprise consulting practices and contribute to innovative solutions.
Continuous learning and professional development opportunities.
Inclusive workplace culture focused on respect, collaboration, and employee growth.
Equal opportunity environment that values diverse perspectives and experiences.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1