Supervisory Tax Analyst

WHAT IS THE TAXPAYER SERVICES? Taxpayer Services Service Center - Submission Processing Headquarters, SPHQ, RPB MMDC, ATP ADS, and SPB TSS A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Remain in POD - The vacancy will be filled at the selectee's official permanent position of record, post-of-duty (POD). REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS General Manager Duties: As a Front Line Manager you will: Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work. Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees. Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action. Give advice, counsel or instruction to employees on work and administrative matters. Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions. Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate. Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases. Identify developmental and training needs of employees, providing or arranging for needed development and training. Initiate ways to improve production, work processes and/or to increase the quality of the work directed. The following are the job specific duties of this position. You will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Serves as a senior technical authority responsible for leading and executing complex, Servicewide analytical and evaluative assignments that directly impact taxpayer-facing programs. Conducts comprehensive analyses of programs central to taxpayer service delivery, compliance, and account resolution, including identity theft detection and prevention, refund integrity, customer correspondence, customer contact operations, taxpayer education initiatives, and systemic account management processes. Independently plans and carries out multifaceted studies to assess program effectiveness, identify systemic weaknesses, and recommend improvements that enhances taxpayer experience, protect revenue, and ensures equitable treatment of taxpayers. STANDARD POSITION DESCRIPTIONS (SPD): 95843 Visit the IRS SPD Library to access the position descriptions.