Associate Vice President, PGO - Product & Partnerships, Merchant Solutions

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Enterprise Enabling Functions

Pay Details:

$155,000 - $215,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

There's never been a more exciting time for TD. We are a strong, competitive bank with clear advantages and we're leveraging our unique strengths to enhance the client experience, drive performance, and create long-term shareholder value.

With exceptional talent across our organization, and millions of loyal clients who depend on us for their financial success, we are poised to accelerate growth and deliver peer-leading performance. 

Our strategy is detailed across three pillars:
 We're driving Deeper Relationships with our clients, to help them meet all of their financial needs, and accelerate growth across all our businesses.

• We're building a Simpler & Faster Bank, stripping out complexity and harnessing the power of AI and digital capabilities to outpace the market and meet our clients' evolving needs.

• We're bringing Disciplined Execution, sharpening our focus, driving outcomes, and holding ourselves and each other accountable to deliver.

The TD Way: Our Purpose, Promise & Culture

Our Purpose

Reimagine what banking can be 
for our clients, colleagues and communities. 

Our purpose defines why we exist. It’s our bold ambition to shape the future of banking, not just adapt to it. We’re building a simpler, faster bank for our clients, our colleagues and our communities.

Our Promise

Remarkably human. Refreshingly simple.

Our promise is how we deliver on our purpose. It's what people feel when they interact with TD: how we show up, deliver value and bring our brand to life through every experience.

Being Remarkably Human means maintaining a personal connection and deepening trust in everything we do. It’s how we design experiences that feel genuinely helpful, compassionate and meaningful. 

Being Refreshingly Simple means taking the complexity out of banking – speeding up decisions, simplifying processes and creating clarity for our clients and colleagues alike. 

Our Culture

TD’s culture is a reflection of our shared beliefs, attitudes, and behaviours. When aligned with strategy, it’s a game-changing accelerator. To advance our strategic progress, we're focused on strengthening aspects of our culture – who we are and how we lead – that will help us succeed.  

Together, we call this The TD Way. It’s how we activate the strengths and capabilities of our colleagues and leaders to realize the opportunities ahead, ensuring that our culture, strategy and brand are deeply connected and brought to life in every experience we create. 

Department Overview: 

TD Merchant Solutions (TDMS) is a unique business within Business Banking at the forefront of many emerging trends in the financial industry, such as e-commerce, payments innovation, and strategic partnerships. TDMS provides reliable, flexible and easy to use e-commerce and Point of Sale (POS) card payment solutions to small business and commercial clients. TDMS is the only Canadian fully bank-owned merchant acquirer and has recently entered into a strategic partnership with Fiserv to offer market leading technology and payment processing to TDMS merchants. There is significant transformation underway within our current business model including standing up a new operating model and execution of a major merchant migration.

Job Description: 

Reporting to the VP, Head of Merchant Solutions, this role leads the product, pricing, and partnership mandate for TD Merchant Solutions. The AVP will set and execute the strategic product and pricing vision to deepen client relationships, grow merchant acquisition and retention and deliver incremental value and profitability across the merchant portfolio. This leader will play a critical role in the collaboration of TD and Fiserv to deliver a best-in-class merchant experience, while leading complex vendor relationships, industry engagement, internal alignment, and major transformation initiatives, including the new operating model and merchant migration.

This role is also a key leadership position within TD Merchant Solutions, sitting on the TDMS Senior Leadership Team (SLT).

 

Key Accountabilities:

• Set and maintain the strategic product and pricing vision for TD Merchant Solutions, aligned to our growth ambitions.
• Provide product and pricing leadership for merchants onboarded through our strategic relationship with Fiserv and deliver products and pricing to drive acquisition and retention of merchants.
• Lead product and pricing for our retained portfolio and provide guidance on migration strategy, execution, change adoption, and Day 2 stabilization.
  • Proactively engage business partners to ensure customers or end users are prepared for changes
• Work with Journey and Platform teams to maintain a prioritization of features related to product maintenance and decommissioning of legacy products and solutions.
• As a member of the TDMS Senior Leadership Team, play an active role in both strategic and daily leadership decisions. This also includes acting as an advocate of the business with enterprise partners including Business Banking, Credit Cards, Payments and other enterprise teams.
• As an executive, play a decisive role in complex vendor management decisions, including driving vendor performance, contract negotiations and relationship management
• Drive a culture of continuous commercialization across product lines, assessing merchant sales and other colleague feedback, setting targets and holding teams accountable to performance against targets
• Regularly review and create new performance analytics; recommend and champion strategies to enhance the customer or end user product experience
• Develop and maintain a robust understanding of industry and market activities, merchant (insights/foresights), to deliver product innovation
• Identify, mitigate and report on risk issues per enterprise policy / guidance and ensure appropriate escalation processes are followed
• Ensure business operations are in compliance with applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals and physical control of assets)
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
• Build and retain an engaged and diverse team that embraces diversity of thought, creativity and curiosity; where every colleague and customer are valued, respected, and listened to; committed to a common goal and collaborate to move with speed and get things done

Job Requirements:

• Creative thought leadership with a proven ability to develop and deploy a vision and align others to that vision.
• Previous experience developing and executing on strategies and delivering measurable results in both the short and long term, and demonstrating end-to-end ownership
• Demonstrated customer focus and understanding of the delivery of legendary customer experiences
• Strong conceptual, analytical and problem-solving skills – ability to understand complex interactions and distill into simplified messaging/solutions
• Excellent relationship management skills, effectively supporting multiple complex relationships with a superior ability to make things happen through the use of positive influence
• Proven ability to manage and motivate a diverse group of professionals
• Highly effective communicator who engages colleagues, business partners, and external stakeholders
• Proven financial and business acumen
• Highly motivated individual with a proven track record of delivering results
• Business Banking and/or Payments experience would be an asset

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet