Program Support Assistant

This position is located within the Office of the Associate Chief of Staff, Anesthesiology Service at the Atlanta VA Clinic (AVC), and provides administrative support essential to facilitating access, coordination, and delivery of direct patient care across all sections within the service line, including Perioperative Services, Pain Management Clinic, Chiropractic Care Clinic, Critical Care Medicine (ICU), and PMOP (Pain Management, Opioid Safety, and PDMP) Program. DUTIES: Review and validate timecards for all Time and Leave (T&L) units within the Anesthesiology Service Line and hold Delegation of Authority (DOA) for secondary timekeeper in designated supporting service lines. Organize and maintain administrative files and tracking systems for documents submitted to the Medical Center, Credentialing Office, Human Resources, and other departments. Maintains required service-level personnel documentation, including Basic Life Support (BLS) certifications, professional licenses, national certifications, and clinical privileges, ensuring all records are current and compliant with applicable requirements. Responsible for Personal Identity Verification (PIV) sponsorship, processing Electronic Permission Access System (EPAS) requests, coordinating National Provider Identifier (NPI) and Person Class Code assignments, and establishing electronic signature blocks. Prepare and disseminate on-call and operating-room coverage information within the department, Operating Room, Switchboard Operators, and additional designated areas. Prepare and assemble time-sensitive document packages, including Patient Advocate Tracking System Replacement (PATS-R) responses, Congressional inquiries, Extra Views, Issue Briefs, travel documents, education requests, and other materials, and submit to the Director's Office in accordance with established procedures. Prepare and route travel and education requests and track them through final approval. Provide administrative support to the Committee Chair for the Moderate Sedation and Invasive Procedures Committee, Pain Committee, and other assigned groups by attending required meetings, taking notes, and distributing accurate minutes and invitations. Assist residency and fellowship program directors with onboarding medical students, residents, and fellows, working closely with affiliate program administrators to review and verify rotation schedules. Perform office automation work utilizing computer software applications (i.e., MS Word, Excel, Outlook, Power BI, Teams, Vista), and provide administrative support to the service line manager, section chiefs, and administration officer. Consistently communicates and treats internal and external customers in a courteous, tactful, prompt, and respectful manner. Preferred Experience: Applicants should possess excellent customer service skills when working with both internal and external stakeholders. They should be able to work in a fast-paced environment and deliver high-quality administrative outcomes. Experience working collaboratively within a team to support the service line is essential collection and inputting data, disseminating information, and utilizing computer software systems. A willingness to learn and receive training to understand and support various VHA strategic business operations is required, Work Schedule: 7:00 am-3:30 pm Monday- Friday. Work Schedule is subject to change based on agency need. Telework: Ad-Hoc Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD502230 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized