ProAdmin Testing & Client Support Specialist
No longer listedThis position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a ProAdmin Testing & Client Support Specialist based in the United States.
This role offers the opportunity to combine defined benefit pension expertise with software quality assurance and client support responsibilities.
You will contribute to the testing, improvement, and successful adoption of specialized actuarial administration tools used by industry professionals.
The position focuses on validating complex calculations, supporting users, and helping shape product enhancements.
Working remotely, you will collaborate with clients and internal teams to deliver reliable solutions and exceptional service.
This is a unique opportunity for a benefits professional who enjoys solving technical challenges while applying strong analytical skills.
You will play a key role in ensuring software accuracy, usability, and alignment with evolving pension administration needs.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a ProAdmin Testing & Client Support Specialist based in the United States.
This role offers the opportunity to combine defined benefit pension expertise with software quality assurance and client support responsibilities.
You will contribute to the testing, improvement, and successful adoption of specialized actuarial administration tools used by industry professionals.
The position focuses on validating complex calculations, supporting users, and helping shape product enhancements.
Working remotely, you will collaborate with clients and internal teams to deliver reliable solutions and exceptional service.
This is a unique opportunity for a benefits professional who enjoys solving technical challenges while applying strong analytical skills.
You will play a key role in ensuring software accuracy, usability, and alignment with evolving pension administration needs.
Accountabilities:
- Perform quality assurance testing for software enhancements, client solutions, and system updates by creating thoughtful test scenarios and validating results.
- Review and verify interface changes, calculation outputs, reporting functionality, and help documentation to ensure accuracy and reliability.
- Support clients by troubleshooting issues, providing expert guidance, documenting best practices, and responding to product-related questions.
- Configure defined benefit plans using specialized software tools and assist with client implementations, integrations, and project coordination.
- Participate in the development and improvement of training materials, including online learning resources and user documentation.
- Deliver client training sessions through virtual and onsite formats as needed.
- Collaborate with internal teams and clients to identify product improvements based on user feedback, regulatory changes, and technology advancements.
- Contribute to software enhancement discussions and, when applicable, support programming initiatives under the guidance of experienced developers.
- Maintain clear documentation and ensure solutions meet client expectations and business requirements.
- Experience in defined benefit outsourcing, pension administration, actuarial valuation, or a related software testing and quality assurance role.
- Strong understanding of defined benefit plan documents, administration processes, calculations, and regulatory requirements.
- Experience working with benefit calculation tools, participant communications, forms, and pension-related workflows.
- Ability to independently test and validate complex calculations generated by software systems.
- Strong mathematical, analytical, and logical problem-solving skills.
- Proficiency with Microsoft Office applications, including Word, Excel, Access, PowerPoint, and Project.
- Experience with SQL or databases is a plus.
- Background in actuarial science, mathematics, actuarial exams, or related technical disciplines is preferred.
- Previous experience with actuarial software platforms is advantageous.
- Strong written and verbal communication skills with excellent attention to detail.
- Ability to work independently while collaborating effectively with clients and internal teams.
- Experience managing client relationships or technical projects is an asset.
- Competitive annual salary range of approximately $108,000 - $132,000 USD, depending on experience, expertise, location, and other job-related factors.
- Eligibility to participate in a company profit-sharing bonus plan.
- Remote work flexibility within the United States.
- Medical, dental, and vision insurance options.
- Basic life insurance and short- and long-term disability coverage.
- 401(k) participation with company match.
- Paid vacation time, sick leave according to applicable requirements, company-paid holidays, and personal holidays.
- Opportunities to expand technical expertise and grow within a specialized software environment.
- Collaborative culture focused on learning, knowledge sharing, and continuous improvement.
The ProAdmin Testing & Client Support Specialist will support the quality, usability, and ongoing improvement of actuarial software solutions while serving as a trusted resource for clients. This role combines testing, consulting, training, and collaboration with product teams to ensure successful delivery of software enhancements.
Requirements:
The ideal candidate combines defined benefit pension knowledge, analytical ability, and strong communication skills with an interest in software testing and client-facing technology solutions.