Trade Services Client Support Manager

 

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

About the Team

Join a client-focused Trade Services team that serves as a key link between clients and internal operational partners. The team supports both domestic and international trade activity, helping ensure client needs are met while coordinating closely with multiple business lines across the organization.

This group plays an important role in delivering service, resolving trade-related inquiries, supporting settlement activity, and communicating updates that impact clients.

The Custody Operations Manager directly and through staff, manages and coordinates the operational activities for Trade Services. Ensures quality service and effective securities operations activities for all supported internal and external customers. Accomplishes results through the effective management of staff that may range from lower level non-exempt through exempt level professionals. Administers corporate policies and procedures and ensures compliance with applicable laws and regulations. Participates in the preparation of the department's budget, and is accountable for managing expenses and actively contributing to the achievement of department net income goals. Proactively manages operational risks associated with span of responsibility, including the identification of control gaps and the design of operational controls to mitigate risks and financial exposure to the organization. Participates in the review and recommendation of operational systems and procedures affecting assigned units, and coordinating system conversions from an operations perspective.

Basic Qualifications
- Bachelor's degree in accounting or finance, or equivalent work experience
- Three to five years of experience in trust and securities operational functions
- Three to five years of management experience

Preferred Skills/Experience
- Thorough knowledge of trust and securities operational functions, systems, procedures, products and services
- Thorough knowledge and understanding of legal, regulatory and accounting principles which directly affect Wealth, Corporate, Commercial, and Institutional Banking business lines and clients

- Familiarity with systems and platforms such as: DTC, FED, SWP, Trust 3000, ARES
- Well-developed analytical, problem-solving, organizational and project management skills
- Effective interpersonal, verbal and written communication skills
- Excellent supervisory and management skills, including a well-developed knowledge of human resources
- Ability to manage multiple, unrelated tasks
- Additional one to three years experience managing Managers preferred

Location Expectations

This role requires working from the above U.S. Bank location three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $92,820.00 - $109,200.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.