Operations Client Partner

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Operations Client PartnerFull-timeCareer Site Team: Operations Compensation: EUR 23600 - EUR 31222 - yearlyJob DescriptionPosition title: Operations Client Partner Purpose of the job:  Acts as the partner between the clients, commercials, and various operational teams. This role advises, suggests, and discusses solutions with the internal and external clients in terms of NielsenIQ Products without sales activities, as well as builds operational trust in the data.  Accountabilities: Build operational trust in the data and maintain a strong relationship with clients; drive results which lead to significant and sustainable improvements in client satisfaction  Overall accountability for the timely and accurate resolution of operational client requests and issues (including quality performance, feasibility investigations, structural changes, new deliverables setups)  Build positive relationships e. g. to effectively facilitate meetings, provide support, and remove obstacles through networking  Handle regular weekly/monthly calls with client for operational topics incl. discuss technical questions around process, technical possibilities, recommend effective solutions, define delivery targets and communicate progress, risk, status reporting, etc.  Communicate on projects at client level, incl. discuss technical questions around process, technical possibilities, recommend effective solutions, define delivery targets and communicate progress, risk, status reporting, etc.  Cooperate closely with operations groups to resolve client queries through an efficient workflow  Contribute in solving elements of regional and global client's requests through collaboration with other countries  Own direct client communication on operational topics triaged by L1  Suggest pro-actively solutions for simpler, more enduring and cost-efficient database production for NIQ  Requirements: Work experience:  Minimum work experience in client facing roles to be able to understand client requirements and execute relevant actions towards clients: Education:  Higher education or equivalent experience Requirements:  Combination of operational skills and client orientation, demonstrates willingness to understand operational “end-to-end” processes and able to translate business expectations into technical specifications Good relationship management skills to effectively liaise with commercial, clients and various operational teams Well-developed analytical skills and very good attention to details  Proactive attitude in recommending suitable solutions, demonstrates a “Can-Do” & results-oriented attitude Independent in executing tasks, driving progress and working out solutions Ability to work effectively in a team to achieve goals together Problem solving skills Time management skills Strong communication, both verbal and written, easiness in presenting complex operational topics in a simple way Good Excel knowledge is a must Good knowledge of English Salary: 23 600 EUR to 31 222 EUR gross per year. Placement within the range will depend on objective criteria including experience, skills, and internal equity considerations.We are committed to equal pay and pay transparency. Remuneration decisions are made using gender-neutral and objective criteria.​​​​Additional InformationOur BenefitsFlexible working environmentVolunteer time offLinkedIn LearningEmployee-Assistance-Program (EAP)NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring...